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https://github.com/zammad/zammad
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58 lines
1.3 KiB
Ruby
58 lines
1.3 KiB
Ruby
# Copyright (C) 2012-2026 Zammad Foundation, https://zammad-foundation.org/
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class Report::TicketBacklog < Report::Base
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=begin
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result = Report::TicketBacklog.aggs(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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interval: 'month', # quarter, month, week, day, hour, minute, second
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selector: selector, # ticket selector to get only a collection of tickets
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timezone: 'Europe/Berlin',
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)
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returns
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[4,5,1,5,0,51,5,56,7,4]
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=end
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def self.aggs(params_origin)
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params = duplicate_preserving_current_user(params_origin)
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params[:params] = {}
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params[:params][:field] = 'created_at'
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created = Report::TicketGenericTime.aggs(params)
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params[:params][:field] = 'close_at'
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closed = Report::TicketGenericTime.aggs(params)
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result = []
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(0..(created.length - 1)).each do |position|
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count = created[position] - closed[position]
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result.push count
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end
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result
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end
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=begin
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result = Report::TicketBacklog.items(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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selector: selector, # ticket selector to get only a collection of tickets
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)
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returns
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{}
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=end
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def self.items(_params)
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{}
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end
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end
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