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https://github.com/zammad/zammad
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c8407aecf5
Co-authored-by: Marcel Bialas <mb@zammad.com> Co-authored-by: Dominik Klein <dk@zammad.com> Co-authored-by: Florian Liebe <fl@zammad.com>
31 lines
705 B
Ruby
31 lines
705 B
Ruby
# Copyright (C) 2012-2026 Zammad Foundation, https://zammad-foundation.org/
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class AI::Service::KnowledgeBaseAnswerFromTicket < AI::Service
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def self.lookup_attributes(context_data, locale)
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{
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identifier: 'knowledge_base_answer_from_ticket',
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locale:,
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related_object: context_data[:ticket]
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}
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end
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def self.lookup_version(context_data, _locale)
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context_data[:articles].cache_version(:created_at)
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end
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def analytics?
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true
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end
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def validate_result!(result)
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required_keys = %w[title body category_id]
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raise InvalidResultKeysError if !required_keys.all? { |key| result[key].present? }
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end
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def options
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{
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temperature: 0.1,
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}
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end
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end
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