Epic: Organize Knowledge Base

This is just a sample tiki - feel free to remove!

Context

Our knowledge base has grown organically over 3 years and now contains 1,200+ documents with inconsistent organization, outdated content, and poor discoverability.

Goals

Findability: Anyone can locate relevant information in < 2 minutes
Accuracy: All documents are current and reviewed within last 6 months
Structure: Clear hierarchy and consistent categorization
Maintainability: Defined ownership and update processes

Proposed Structure

knowledge-base/
├── getting-started/
├── processes/
│   ├── development/
│   ├── operations/
│   └── support/
├── technical-guides/
├── policies/
└── archive/

Action Items

Information Architecture

Audit existing content
Design new taxonomy
Create navigation structure
Define metadata standards

Content Management

Identify outdated documents
Assign document owners
Migrate to new structure
Implement review schedule

Access & Discovery

Improve search functionality
Add tagging system
Create index pages
Set up automatic linking

Success Metrics

Search success rate: 85% → 95%
Average search time: 5 min → 2 min
Document staleness: 45% → 5%
User satisfaction: 6.2/10 → 8.5/10

Resources Needed

Content strategist (part-time, 4 weeks)
Technical writer input
SME reviews (2-4 hours per team)

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