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Update README.md (#11654)

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Changed Head of CS to CSM
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Jason Lewis 2023-05-11 14:43:35 -07:00 committed by GitHub
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handbook/customers/README.md
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@ -57,7 +57,7 @@ This workflow outlines the process that sales and customer success can follow wh
- Any proof of concept (POC) notes that are relevant
- Customer expectations for timeline
- Server deployment type
4. (CS) The Head of CS kicks off the CS responsibilities in the 'New Sale Issue'
4. (CS) The CSM kicks off the CS responsibilities in the 'New Sale Issue'
- Create an “Existing Business” renewal opportunity in Salesforce.com (SFDC).
- Send the customer [welcome email](https://docs.google.com/document/d/11zrktUdb5FmJQgMyhtU26Wa-YzMES2jGcqEC7cw8tAo/edit) (internal drive) & [deployment checklist template](https://docs.google.com/spreadsheets/d/1tAQV6AqrRhqKusbA9Z6-5RBtOUknjkXVJXyF-Qp1Zls/edit#gid=1709744959) (internal drive)
- Create the customer Slack channel