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@ -117,7 +117,7 @@ When we do prospect calls, add the customer's name in both the google doc title
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## Customer support service level agreements (SLA's)
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### Fleet Free
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### Fleet Community Edition
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| Impact Level | Definition | Preferred Contact | Response Time |
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|:---|:---|:---|:---|
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| All Inquiries | Any request regardless of impact level or severity | Osquery #fleet Slack channel | No guaranteed resolution |
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