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Remove CSM role from website (#39056)

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handbook/company/open-positions.yml
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@ -35,32 +35,32 @@
# - 🧑‍🔬 Experience working with enterprise customers to help resolve complex technical issues.
- jobTitle: 🐋 Enterprise Customer Success Manager
department: Customers
hiringManagerName: Zay Hanlon
hiringManagerGithubUsername: zayhanlon
hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
onTargetEarnings: '$130,000 - $160,000'
responsibilities: |
- ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their desired outcomes.
- 📣 Manage multiple Enterprise customer deployments and escalations simultaneously.
- 🌡️ Work as a projcct manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
- 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
- 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
- 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
- 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
- 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives for migration are top of mind.
- 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
experience: |
- 💭 Customer success management background supporting solutions IT/MDM solutions like Fleet, Intune, Workspace One, etc.
- 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
- ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
- 🧑‍🔬 Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives.
- 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 🦉 5+ years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
- 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
- ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
#- jobTitle: 🐋 Enterprise Customer Success Manager
# department: Customers
#hiringManagerName: Zay Hanlon
#hiringManagerGithubUsername: zayhanlon
#hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
#onTargetEarnings: '$130,000 - $160,000'
#responsibilities: |
#- ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their desired outcomes.
#- 📣 Manage multiple Enterprise customer deployments and escalations simultaneously.
#- 🌡️ Work as a projcct manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
#- 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
#- 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
#- 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
#- 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
#- 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives for migration are top of mind.
#- 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
#experience: |
# - 💭 Customer success management background supporting solutions IT/MDM solutions like Fleet, Intune, Workspace One, etc.
# - 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
# - ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
# - 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
# - 🧑‍🔬 Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives.
# - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
# - 🦉 5+ years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
# - 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
# - ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
- jobTitle: 🚀 Software Engineer
department: Engineering