From 8a6d21b98eee008acab5cb9bb7b05338254c8c05 Mon Sep 17 00:00:00 2001 From: Isabell Reedy <113355639+ireedy@users.noreply.github.com> Date: Fri, 30 Jan 2026 14:53:41 +0000 Subject: [PATCH] Remove CSM role from website (#39056) --- handbook/company/open-positions.yml | 52 ++++++++++++++--------------- 1 file changed, 26 insertions(+), 26 deletions(-) diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 230cb91637..9dc0456a71 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -35,32 +35,32 @@ # - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with enterprise customers to help resolve complex technical issues. -- jobTitle: ๐Ÿ‹ Enterprise Customer Success Manager - department: Customers - hiringManagerName: Zay Hanlon - hiringManagerGithubUsername: zayhanlon - hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ - onTargetEarnings: '$130,000 - $160,000' - responsibilities: | - - โซ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their desired outcomes. - - ๐Ÿ“ฃ Manage multiple Enterprise customer deployments and escalations simultaneously. - - ๐ŸŒก๏ธ Work as a projcct manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers. - - ๐Ÿชด Promote product adoption, referencability, and customer advocacy with key customer stakeholders. - - ๐Ÿ•ด๏ธ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting. - - ๐Ÿš€ Work collaboratively with product and engineering teams to facilitate feature development based on customer asks. - - ๐Ÿ“ˆ Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention. - - ๐Ÿ’ก Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives for migration are top of mind. - - ๐Ÿงช Extensive experience with Slack, Salesforce, Google Suite, and GitHub. - experience: | - - ๐Ÿ’ญ Customer success management background supporting solutions IT/MDM solutions like Fleet, Intune, Workspace One, etc. - - ๐Ÿ’– You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities. - - โœ๐Ÿฝ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them. - - ๐Ÿงฌ You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet. - - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives. - - ๐Ÿค Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. - - ๐Ÿฆ‰ 5+ years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities. - - ๐Ÿ› ๏ธ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders. - - โž• Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams. +#- jobTitle: ๐Ÿ‹ Enterprise Customer Success Manager + # department: Customers + #hiringManagerName: Zay Hanlon + #hiringManagerGithubUsername: zayhanlon + #hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ + #onTargetEarnings: '$130,000 - $160,000' + #responsibilities: | + #- โซ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their desired outcomes. + #- ๐Ÿ“ฃ Manage multiple Enterprise customer deployments and escalations simultaneously. + #- ๐ŸŒก๏ธ Work as a projcct manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers. + #- ๐Ÿชด Promote product adoption, referencability, and customer advocacy with key customer stakeholders. + #- ๐Ÿ•ด๏ธ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting. + #- ๐Ÿš€ Work collaboratively with product and engineering teams to facilitate feature development based on customer asks. + #- ๐Ÿ“ˆ Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention. + #- ๐Ÿ’ก Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives for migration are top of mind. + #- ๐Ÿงช Extensive experience with Slack, Salesforce, Google Suite, and GitHub. + #experience: | + # - ๐Ÿ’ญ Customer success management background supporting solutions IT/MDM solutions like Fleet, Intune, Workspace One, etc. + # - ๐Ÿ’– You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities. + # - โœ๐Ÿฝ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them. + # - ๐Ÿงฌ You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet. + # - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives. + # - ๐Ÿค Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. + # - ๐Ÿฆ‰ 5+ years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities. + # - ๐Ÿ› ๏ธ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders. + # - โž• Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams. - jobTitle: ๐Ÿš€ Software Engineer department: Engineering