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Code Issues Projects Releases Packages Wiki Activity Actions 83

Move IT warehouse to Engineering (#19084)

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Sam Pfluger 2024-05-17 08:43:13 -05:00 committed by GitHub
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25
handbook/digital-experience/README.md
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@ -391,31 +391,6 @@ The Apprentice schedules all travel arrangements for the CEO including flights,
- Frequent flyer details of all (previously flown) airlines are in 1Password as well as important travel documents.
### Process incoming equipment
Upon receiving any device, the Apprentice will process the incoming equipment by:
1. Search for the SN of the physical device in the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) to confirm the correct equipment was received.
3. Visibly inspect equipment and all related components (e.g. laptop charger) for damage.
4. Remove any stickers and clean devices and components.
5. Using the device's charger plug in the device.
6. Turn on the device and enter recovery mode using the [appropriate method](https://support.apple.com/en-us/HT204904).
7. Connect the device to WIFI.
8. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac".
9. Follow the prompts to activate the device and reinstall the appropriate version of macOS.
> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps.
### Ship approved equipment
Once the Business Operations department approves inventory to be shipped from Fleet IT, the Apprentice will ship the equipment by:
1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory.
2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter).
3. package equipment for shipment and include Yubikeys (if requested).
4. Change the "Company equipment" spreadsheet to reflect the new user.
- If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/digital-experience#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT to troubleshoot the device.
6. Ship via FedEx to the address listed in the equipment request.
7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue.
### Prepare for the All hands
- **Every month** the Apprentice will do the prep work for the monthly "✌️ All hands 🖐👋🤲👏🙌🤘" call.
- In the ["👋 All hands" folder](https://drive.google.com/drive/folders/1cw_lL3_Xu9ZOXKGPghh8F4tc0ND9kQeY?usp=sharing), create a new folder using "yyyy-mm - All hands".

25
handbook/engineering/README.md
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@ -438,6 +438,31 @@ Distinguish between the root cause of the bug, which by that time was solved and
- **Postmortem action items**
Each action item will have an owner that will be responsible for creating a Github issue promptly after the meeting. This Github issue should be prioritized with the relevant PM/EM.
### Process incoming equipment
Upon receiving any device, follow these steps to process incoming equipment.
1. Search for the SN of the physical device in the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) to confirm the correct equipment was received.
3. Visibly inspect equipment and all related components (e.g. laptop charger) for damage.
4. Remove any stickers and clean devices and components.
5. Using the device's charger plug in the device.
6. Turn on the device and enter recovery mode using the [appropriate method](https://support.apple.com/en-us/HT204904).
7. Connect the device to WIFI.
8. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac".
9. Follow the prompts to activate the device and reinstall the appropriate version of macOS.
> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps.
### Ship approved equipment
Once the Business Operations department approves inventory to be shipped from Fleet IT, follow these step to ship the equipment.
1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory.
2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter).
3. package equipment for shipment and include Yubikeys (if requested).
4. Change the "Company equipment" spreadsheet to reflect the new user.
- If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/engineering#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT to troubleshoot the device.
6. Ship via FedEx to the address listed in the equipment request.
7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue.
## Rituals
<rituals :rituals="rituals['handbook/engineering/engineering.rituals.yml']"></rituals>