diff --git a/handbook/digital-experience/README.md b/handbook/digital-experience/README.md index 4c5d329a9c..f9e1b425bd 100644 --- a/handbook/digital-experience/README.md +++ b/handbook/digital-experience/README.md @@ -391,31 +391,6 @@ The Apprentice schedules all travel arrangements for the CEO including flights, - Frequent flyer details of all (previously flown) airlines are in 1Password as well as important travel documents. -### Process incoming equipment -Upon receiving any device, the Apprentice will process the incoming equipment by: -1. Search for the SN of the physical device in the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) to confirm the correct equipment was received. -3. Visibly inspect equipment and all related components (e.g. laptop charger) for damage. -4. Remove any stickers and clean devices and components. -5. Using the device's charger plug in the device. -6. Turn on the device and enter recovery mode using the [appropriate method](https://support.apple.com/en-us/HT204904). -7. Connect the device to WIFI. -8. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac". -9. Follow the prompts to activate the device and reinstall the appropriate version of macOS. -> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps. - - -### Ship approved equipment -Once the Business Operations department approves inventory to be shipped from Fleet IT, the Apprentice will ship the equipment by: -1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory. -2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter). -3. package equipment for shipment and include Yubikeys (if requested). -4. Change the "Company equipment" spreadsheet to reflect the new user. - - If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/digital-experience#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT to troubleshoot the device. -6. Ship via FedEx to the address listed in the equipment request. -7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue. - - - ### Prepare for the All hands - **Every month** the Apprentice will do the prep work for the monthly "✌️ All hands 🖐👋🤲👏🙌🤘" call. - In the ["👋 All hands" folder](https://drive.google.com/drive/folders/1cw_lL3_Xu9ZOXKGPghh8F4tc0ND9kQeY?usp=sharing), create a new folder using "yyyy-mm - All hands". diff --git a/handbook/engineering/README.md b/handbook/engineering/README.md index 31e5264836..eada849bbc 100644 --- a/handbook/engineering/README.md +++ b/handbook/engineering/README.md @@ -438,6 +438,31 @@ Distinguish between the root cause of the bug, which by that time was solved and - **Postmortem action items** Each action item will have an owner that will be responsible for creating a Github issue promptly after the meeting. This Github issue should be prioritized with the relevant PM/EM. + +### Process incoming equipment +Upon receiving any device, follow these steps to process incoming equipment. +1. Search for the SN of the physical device in the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) to confirm the correct equipment was received. +3. Visibly inspect equipment and all related components (e.g. laptop charger) for damage. +4. Remove any stickers and clean devices and components. +5. Using the device's charger plug in the device. +6. Turn on the device and enter recovery mode using the [appropriate method](https://support.apple.com/en-us/HT204904). +7. Connect the device to WIFI. +8. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac". +9. Follow the prompts to activate the device and reinstall the appropriate version of macOS. +> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps. + + +### Ship approved equipment +Once the Business Operations department approves inventory to be shipped from Fleet IT, follow these step to ship the equipment. +1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory. +2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter). +3. package equipment for shipment and include Yubikeys (if requested). +4. Change the "Company equipment" spreadsheet to reflect the new user. + - If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/engineering#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT to troubleshoot the device. +6. Ship via FedEx to the address listed in the equipment request. +7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue. + + ## Rituals