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Product groups handbook (#29773)
We always want customer promises to be customer request issues instead of user story issues
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@ -745,6 +745,8 @@ The Account Executive (AE) schedules this meeting before Fleet commits to one or
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If the buyer (aka the "Santa") hasn't reviewed the price in the first order form or we don't have a date attached to the promise(s), then we're not ready for this call.
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On the order form, customer promises are reprented as [customer request](https://fleetdm.com/handbook/product-design#unpacking-the-why) issues and not [user stories](https://fleetdm.com/handbook/company/product-groups#scrum-items).
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**Participants:** AE, SC, CTO, VP of Customer Success, and Head of Product Design. (+ temporarily: CRO)
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**Agenda:**
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