Product groups handbook (#29773)

We always want customer promises to be customer request issues instead of user story issues
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Noah Talerman 2025-06-05 10:34:36 -06:00 committed by GitHub
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@ -745,6 +745,8 @@ The Account Executive (AE) schedules this meeting before Fleet commits to one or
If the buyer (aka the "Santa") hasn't reviewed the price in the first order form or we don't have a date attached to the promise(s), then we're not ready for this call.
On the order form, customer promises are reprented as [customer request](https://fleetdm.com/handbook/product-design#unpacking-the-why) issues and not [user stories](https://fleetdm.com/handbook/company/product-groups#scrum-items).
**Participants:** AE, SC, CTO, VP of Customer Success, and Head of Product Design. (+ temporarily: CRO)
**Agenda:**