diff --git a/handbook/company/product-groups.md b/handbook/company/product-groups.md
index a961a947dc..856c656568 100644
--- a/handbook/company/product-groups.md
+++ b/handbook/company/product-groups.md
@@ -745,6 +745,8 @@ The Account Executive (AE) schedules this meeting before Fleet commits to one or
 
 If the buyer (aka the "Santa") hasn't reviewed the price in the first order form or we don't have a date attached to the promise(s), then we're not ready for this call.
 
+On the order form, customer promises are reprented as [customer request](https://fleetdm.com/handbook/product-design#unpacking-the-why) issues and not [user stories](https://fleetdm.com/handbook/company/product-groups#scrum-items).
+
 **Participants:** AE, SC, CTO, VP of Customer Success, and Head of Product Design.  (+ temporarily: CRO)
 
 **Agenda:**