Update ceo.md (#13014)

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This page details processes specific to Mike McNeil, co-founder and Chief Executive Officer of Fleet.
Need quick Answers?
* [How can I...(#Intake)](#Intake)
* [How to...(#Tasks)](#Tasks)
* [Who will...(#Rituals)](#Rituals)
* [How can I...(#Intake)](#how-can-i)
* [How to...(#Tasks)](#how-to)
* [Who will...(#Rituals)](#who-will)
## Flaws and feedback
## Pointers
What about [Mike](https://youtu.be/_T-UR9mU4-o?t=2563)?
- "[Broken links and bugs](https://gist.github.com/mikermcneil/0ce44f6c4f803ff6b4f6), fleas, dance tights, [focus](https://kevin.burke.dev/kevin/dont-use-sails-or-waterline/), [running out of money](https://nathanleclaire.com/blog/2013/12/28/the-good-the-bad-and-the-ugly-of-sails-dot-js-realtime-javascript-mvc-framework/), etc.
- **Character**
TODO
[![SC2021 - Keynote: The Voyage of Sails - Mike McNeil](https://img.youtube.com/vi/_T-UR9mU4-o/0.jpg)](https://www.youtube.com/watch?v=_T-UR9mU4-o)
* "[Broken links and bugs](https://gist.github.com/mikermcneil/0ce44f6c4f803ff6b4f6), fleas, dance tights, [focus](https://kevin.burke.dev/kevin/dont-use-sails-or-waterline/), [running out of money](https://nathanleclaire.com/blog/2013/12/28/the-good-the-bad-and-the-ugly-of-sails-dot-js-realtime-javascript-mvc-framework/), etc."
* I can speak quickly. It is ok to say “Whoa, hold on a second. Let me take some notes.”
* I can be quick to criticism, especially if something looks almost done. It is ok to ask “What do you see?” If helpful, you can add “What are three bright spots?”
* I can hurry to decisions when I think something is time sensitive or nearly ready to ship. It is ok to say “Im looking for early feedback.” It is ok to say “Im not yet 70% sure Im 100% done with this."
@ -38,21 +34,17 @@ The CEO is the [directly responsible](https://fleetdm.com/handbook/company/why-t
The 🦿 Remote department (also known as the "CEO support team"), is made up of these people:
| Contributor | Role
|:-----------------------------------------------|:----------------------------------------------------------------------|
| Mike McNeil ([@mikermcneil](https://github.com/mikermcneil)) | [CEO](https://www.linkedin.com/in/mikermcneil/)
| Sam Pfluger ([@sampfluger88](https://github.com/sampfluger88)) | [Apprentice to the CEO](https://www.linkedin.com/in/sampfluger88/)
| Sam Pfluger ([@sampfluger88](https://github.com/sampfluger88)) | [Apprentice to the CEO (AttC)](https://www.linkedin.com/in/sampfluger88/)
## How can I...(#Intake)
## How can I...
## Scheduling with the CEO
### Schedule time with the CEO
- Reach out to the Apprentice in `#-meetings` with the required details to book a meeting with the CEO.
All [meetings](https://fleetdm.com/handbook/business-operations#internal-meeting-scheduling) on Mike's calendar should be scheduled and vetted by the Apprentice.
@ -96,7 +88,7 @@ Preferences for flights, in descending order of importance are:
- Use the Brex card.
- Frequent flyer details of all (previously flown) airlines are in 1Password as well as important travel documents.
## Contact the CEO
### Contact the CEO
If urgent, send a Slack direct message (DM) right away.
@ -132,23 +124,14 @@ From Mike:
>
> Thank you so much! 🙇
### `#g-ceo` slack channel
This channel is for the CEO to drop ideas and tasks when on the go.
- Prefixes: TODO, DOTO, FYI
- Mark requests with 👀 (emoji reaction) to indicate that you are working on the task
- Mark requests with ✅ (emoji reaction) to indicate that you completed or filed away the task
## How to...
## Prep work
### All Hands prep
- **DISCUSS - Mike, 2023-03**
Every month the Apprentice will do the prep work for the monthly "✌️ All hands 🖐👋🤲👏🙌🤘" call.
1. In the ["👋 All hands" folder](https://drive.google.com/drive/folders/1cw_lL3_Xu9ZOXKGPghh8F4tc0ND9kQeY?usp=sharing), create a new folder using "yyyy-mm - All Hands - yyyy month name".
2. Download a copy of the previous month's keynote file and rename the copy with the same name used to create the new folder.
@ -164,7 +147,7 @@ Every month the Apprentice will do the prep work for the monthly "✌️ All han
The day before the All hands, Mike will prepare slides that reflect the CEO vision and focus.
### After the All hands
#### After the All hands
The Apprentice will post a link to the All hands Gong recording and slide deck in Slack.
@ -229,10 +212,12 @@ At Fleet, document prep steps are determined by the type of meeting.
| External call | A recurring meeting that is with a customer, coach, or advisor. | No, unless rescheduled using Calendly link | Journal template |
| 1:1 | A recurring meeting that direct managers and direct reports use for performance management and is emptied after every call. | Most likely Reclaim | Agenda template |
| Office hours | A recurring meeting that is emptied after call used for group meetings of Fleet team members. | Google calendar | Office hour agenda template |
| Journal | Title = {date(XXXX-XX-XX) (Attendee) <>( Mike McNeil)}
with H2 (XXXX-XX-XX) = to reference meeting dates
Does not get cleaned out every time post meeting
google doc
## Tasks as assigned
### Private whiteboard
From time to time the CEO will ask the Apprentice to the CEO to unroll a Slack thread into a well-named whiteboard google doc for safekeeping and future searching.
1. Start with a new doc.
@ -251,20 +236,30 @@ How to file videos from Gong recordings (**marking as "private" in Gong is not a
- If appropriate, make this doc "¶¶," plus fleeties who were on the call.
- Include in the doc "link to video:"
- Include in the doc "link to transcript:"
## Rituals
| Task | Description | Frequency |
| ----------------------------------------------------------- | -----------------------------------------------------------------| --------------------- |
| [CEO e-mail management](#ceo-email-management)| Triage inbound communications, draft responses, flag actions | Daily, multiple times |
| General communications [slack channel](https://fleetdm.com/handbook/business-operations#slack-channels) | Triage inbound communications, draft responses, flag actions | Daily, multiple times |
### Slack channel
The `#g-ceo` channel is for the CEO to drop ideas and tasks when on the go.
- Prefixes: TODO, DOTO, FYI
- Mark requests with 👀 (emoji reaction) to indicate that you are working on the task
- Mark requests with ✅ (emoji reaction) to indicate that you completed or filed away the task
## Who will...
All rituals are completed by the [AttC](https://fleetdm.com/handbook/company/ceo#team)
| Task | Frequency |
| ----------------------------------------------------------- | -------------------------------------------------------------------------------------- |
| [CEO e-mail management](#ceo-email-management)| Daily, multiple times |
| General communications [slack channel](https://fleetdm.com/handbook/company/ceo#slack-channel) | Daily, multiple times |
| Schedule internal and external [meetings for the CEO](#scheduling-with-the-ceo)| Triage inbound communications, draft responses, flag actions | Daily, multiple times |
| [Preparing agendas and content](#document-preparation) for CEO's meetings | Create and edit agenda, provide context, and contact information | PRN |
| Expenses for the CEO | Intake expense receipts | PRN |
| [Ad-hoc](https://fleetdm.com/handbook/customers#scheduling-a-customer-call) requests from the CEO | Triage requests, prioritize actions, flag actions for further review | PRN |
| Total [travel coordination](#travel-preferences) for the CEO | Triage travel request, plan and coordinate flight, stay, and concierge arrangements | PRN |
| Coordinate the [weekly E-Group calendar](https://fleetdm.com/handbook/business-operations#weekly-updates) events for the Executive team | Triage requests, agenda prep, flag actions, follow up | Weekly, PRN |
| Equipment warehouse management | Process inventory & transfer of all equipment Fleet IT warehouse | PRN |
| Coordinate the [weekly E-Group calendar](https://fleetdm.com/handbook/company/ceo#weekly-updates) events for the Executive team | Weekly, PRN |
| Fleet warehouse management | Process inventory & transfer of all equipment Fleet IT warehouse | PRN |
## Kanban