From 6c6a3422b58950eccbf0bc87273bb262cfb40510 Mon Sep 17 00:00:00 2001 From: Sampfluger88 <108141731+Sampfluger88@users.noreply.github.com> Date: Thu, 27 Jul 2023 20:35:39 -0500 Subject: [PATCH] Update ceo.md (#13014) ... --- handbook/company/ceo.md | 79 +++++++++++++++++++---------------------- 1 file changed, 37 insertions(+), 42 deletions(-) diff --git a/handbook/company/ceo.md b/handbook/company/ceo.md index 92346fccdd..023b3abb82 100644 --- a/handbook/company/ceo.md +++ b/handbook/company/ceo.md @@ -2,23 +2,19 @@ This page details processes specific to Mike McNeil, co-founder and Chief Executive Officer of Fleet. Need quick Answers? -* [How can I...(#Intake)](#Intake) -* [How to...(#Tasks)](#Tasks) -* [Who will...(#Rituals)](#Rituals) +* [How can I...(#Intake)](#how-can-i) +* [How to...(#Tasks)](#how-to) +* [Who will...(#Rituals)](#who-will) +## Flaws and feedback -## Pointers - -What about [Mike](https://youtu.be/_T-UR9mU4-o?t=2563)? - -- "[Broken links and bugs](https://gist.github.com/mikermcneil/0ce44f6c4f803ff6b4f6), fleas, dance tights, [focus](https://kevin.burke.dev/kevin/dont-use-sails-or-waterline/), [running out of money](https://nathanleclaire.com/blog/2013/12/28/the-good-the-bad-and-the-ugly-of-sails-dot-js-realtime-javascript-mvc-framework/), etc. - - -- **Character** -TODO - +[![SC2021 - Keynote: The Voyage of Sails - Mike McNeil](https://img.youtube.com/vi/_T-UR9mU4-o/0.jpg)](https://www.youtube.com/watch?v=_T-UR9mU4-o) +* "[Broken links and bugs](https://gist.github.com/mikermcneil/0ce44f6c4f803ff6b4f6), fleas, dance tights, [focus](https://kevin.burke.dev/kevin/dont-use-sails-or-waterline/), [running out of money](https://nathanleclaire.com/blog/2013/12/28/the-good-the-bad-and-the-ugly-of-sails-dot-js-realtime-javascript-mvc-framework/), etc." +* I can speak quickly. It is ok to say “Whoa, hold on a second. Let me take some notes.” +* I can be quick to criticism, especially if something looks almost done. It is ok to ask “What do you see?” If helpful, you can add “What are three bright spots?” +* I can hurry to decisions when I think something is time sensitive or nearly ready to ship. It is ok to say “I’m looking for early feedback.” It is ok to say “I’m not yet 70% sure I’m 100% done with this." @@ -38,21 +34,17 @@ The CEO is the [directly responsible](https://fleetdm.com/handbook/company/why-t The 🦿 Remote department (also known as the "CEO support team"), is made up of these people: - - | Contributor | Role |:-----------------------------------------------|:----------------------------------------------------------------------| | Mike McNeil ([@mikermcneil](https://github.com/mikermcneil)) | [CEO](https://www.linkedin.com/in/mikermcneil/) -| Sam Pfluger ([@sampfluger88](https://github.com/sampfluger88)) | [Apprentice to the CEO](https://www.linkedin.com/in/sampfluger88/) +| Sam Pfluger ([@sampfluger88](https://github.com/sampfluger88)) | [Apprentice to the CEO (AttC)](https://www.linkedin.com/in/sampfluger88/) -## How can I...(#Intake) +## How can I... - - -## Scheduling with the CEO +### Schedule time with the CEO - Reach out to the Apprentice in `#-meetings` with the required details to book a meeting with the CEO. All [meetings](https://fleetdm.com/handbook/business-operations#internal-meeting-scheduling) on Mike's calendar should be scheduled and vetted by the Apprentice. @@ -96,7 +88,7 @@ Preferences for flights, in descending order of importance are: - Use the Brex card. - Frequent flyer details of all (previously flown) airlines are in 1Password as well as important travel documents. -## Contact the CEO +### Contact the CEO If urgent, send a Slack direct message (DM) right away. @@ -132,23 +124,14 @@ From Mike: > > Thank you so much! 🙇 -### `#g-ceo` slack channel -This channel is for the CEO to drop ideas and tasks when on the go. - - Prefixes: TODO, DOTO, FYI - - Mark requests with 👀 (emoji reaction) to indicate that you are working on the task - - Mark requests with ✅ (emoji reaction) to indicate that you completed or filed away the task + ## How to... -## Prep work - - ### All Hands prep -- **DISCUSS - Mike, 2023-03** - Every month the Apprentice will do the prep work for the monthly "✌️ All hands 🖐👋🤲👏🙌🤘" call. 1. In the ["👋 All hands" folder](https://drive.google.com/drive/folders/1cw_lL3_Xu9ZOXKGPghh8F4tc0ND9kQeY?usp=sharing), create a new folder using "yyyy-mm - All Hands - yyyy month name". 2. Download a copy of the previous month's keynote file and rename the copy with the same name used to create the new folder. @@ -164,7 +147,7 @@ Every month the Apprentice will do the prep work for the monthly "✌️ All han The day before the All hands, Mike will prepare slides that reflect the CEO vision and focus. -### After the All hands +#### After the All hands The Apprentice will post a link to the All hands Gong recording and slide deck in Slack. @@ -229,10 +212,12 @@ At Fleet, document prep steps are determined by the type of meeting. | External call | A recurring meeting that is with a customer, coach, or advisor. | No, unless rescheduled using Calendly link | Journal template | | 1:1 | A recurring meeting that direct managers and direct reports use for performance management and is emptied after every call. | Most likely Reclaim | Agenda template | | Office hours | A recurring meeting that is emptied after call used for group meetings of Fleet team members. | Google calendar | Office hour agenda template | +| Journal | Title = {date(XXXX-XX-XX) (Attendee) <>( Mike McNeil)} + with H2 (XXXX-XX-XX) = to reference meeting dates +Does not get cleaned out every time post meeting +google doc -## Tasks as assigned - ### Private whiteboard From time to time the CEO will ask the Apprentice to the CEO to unroll a Slack thread into a well-named whiteboard google doc for safekeeping and future searching. 1. Start with a new doc. @@ -251,20 +236,30 @@ How to file videos from Gong recordings (**marking as "private" in Gong is not a - If appropriate, make this doc "¶¶," plus fleeties who were on the call. - Include in the doc "link to video:" - Include in the doc "link to transcript:" - -## Rituals -| Task | Description | Frequency | -| ----------------------------------------------------------- | -----------------------------------------------------------------| --------------------- | -| [CEO e-mail management](#ceo-email-management)| Triage inbound communications, draft responses, flag actions | Daily, multiple times | -| General communications [slack channel](https://fleetdm.com/handbook/business-operations#slack-channels) | Triage inbound communications, draft responses, flag actions | Daily, multiple times | + +### Slack channel +The `#g-ceo` channel is for the CEO to drop ideas and tasks when on the go. + - Prefixes: TODO, DOTO, FYI + - Mark requests with 👀 (emoji reaction) to indicate that you are working on the task + - Mark requests with ✅ (emoji reaction) to indicate that you completed or filed away the task + + +## Who will... + +All rituals are completed by the [AttC](https://fleetdm.com/handbook/company/ceo#team) + +| Task | Frequency | +| ----------------------------------------------------------- | -------------------------------------------------------------------------------------- | +| [CEO e-mail management](#ceo-email-management)| Daily, multiple times | +| General communications [slack channel](https://fleetdm.com/handbook/company/ceo#slack-channel) | Daily, multiple times | | Schedule internal and external [meetings for the CEO](#scheduling-with-the-ceo)| Triage inbound communications, draft responses, flag actions | Daily, multiple times | | [Preparing agendas and content](#document-preparation) for CEO's meetings | Create and edit agenda, provide context, and contact information | PRN | | Expenses for the CEO | Intake expense receipts | PRN | | [Ad-hoc](https://fleetdm.com/handbook/customers#scheduling-a-customer-call) requests from the CEO | Triage requests, prioritize actions, flag actions for further review | PRN | | Total [travel coordination](#travel-preferences) for the CEO | Triage travel request, plan and coordinate flight, stay, and concierge arrangements | PRN | -| Coordinate the [weekly E-Group calendar](https://fleetdm.com/handbook/business-operations#weekly-updates) events for the Executive team | Triage requests, agenda prep, flag actions, follow up | Weekly, PRN | -| Equipment warehouse management | Process inventory & transfer of all equipment Fleet IT warehouse | PRN | +| Coordinate the [weekly E-Group calendar](https://fleetdm.com/handbook/company/ceo#weekly-updates) events for the Executive team | Weekly, PRN | +| Fleet warehouse management | Process inventory & transfer of all equipment Fleet IT warehouse | PRN | ## Kanban