Document outbound messaging experimentation process (#38763)

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@ -110,6 +110,23 @@ When you reach out to a prospect or customer, make sure you're the right person:
- **🌦️ Customers**: The Customer Success Manager (CSM) reaches out.
- **🫧 Any other prospects**: The Solutions Consultant (SC) reaches out.
### Outbound messaging experimentation and tracking
Our outbound motion for Solution Specialists is intentionally experimental and evolving. Rather than locking into a single script or sequence, we actively test different messaging approaches and learn from real conversations.
The [Outbound pivot tracking spreadsheet (confidential)](https://docs.google.com/spreadsheets/d/1VjJTrldUpJTZTLg0Xz2B9dZ-D8vYZNhGVMSYBxOxqEA/edit?gid=0#gid=0) is used to track:
• the initial outreach approach
• how we build toward an ask
• where and how we pivot to a meeting request
• the exact wording used at the pivot point
• the outcome and post-mortem notes
The goal is not perfect attribution or rigid process. The goal is to:
• identify which messaging patterns create momentum
• understand when a prospect signals readiness for a call
• refine how and when we transition from curiosity to a meeting ask
### Programs