diff --git a/handbook/company/go-to-market-groups.md b/handbook/company/go-to-market-groups.md index 526f856311..c7263aac45 100644 --- a/handbook/company/go-to-market-groups.md +++ b/handbook/company/go-to-market-groups.md @@ -110,6 +110,23 @@ When you reach out to a prospect or customer, make sure you're the right person: - **🌦️ Customers**: The Customer Success Manager (CSM) reaches out. - **🫧 Any other prospects**: The Solutions Consultant (SC) reaches out. + +### Outbound messaging experimentation and tracking + +Our outbound motion for Solution Specialists is intentionally experimental and evolving. Rather than locking into a single script or sequence, we actively test different messaging approaches and learn from real conversations. + +The [Outbound pivot tracking spreadsheet (confidential)](https://docs.google.com/spreadsheets/d/1VjJTrldUpJTZTLg0Xz2B9dZ-D8vYZNhGVMSYBxOxqEA/edit?gid=0#gid=0) is used to track: + • the initial outreach approach + • how we build toward an ask + • where and how we pivot to a meeting request + • the exact wording used at the pivot point + • the outcome and post-mortem notes + +The goal is not perfect attribution or rigid process. The goal is to: + • identify which messaging patterns create momentum + • understand when a prospect signals readiness for a call + • refine how and when we transition from curiosity to a meeting ask + ### Programs