diff --git a/handbook/customers/README.md b/handbook/customers/README.md index d378a69af5..e317f13b10 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -117,7 +117,7 @@ When we do prospect calls, add the customer's name in both the google doc title ## Customer support service level agreements (SLA's) -### Fleet Free +### Fleet Community Edition | Impact Level | Definition | Preferred Contact | Response Time | |:---|:---|:---|:---| | All Inquiries | Any request regardless of impact level or severity | Osquery #fleet Slack channel | No guaranteed resolution |