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Handbook: adding contact information for customers (#7443)

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* Handbook: adding contact information for customers

I added information for free and paying customers to contact Fleet for support.

* Update README.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
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Chris McGillicuddy 2022-09-07 01:09:13 -05:00 committed by GitHub
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handbook/customers/README.md
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# Customers
## Contacting Fleet
If you're using a free version of Fleet, you can access free community support by opening an issue in the [Fleet GitHub repository](https://github.com/fleetdm/fleet/).
Customers on a paid tier of Fleet can get in touch directly for commercial support:
| Level of impact | Type of support |
| :--- | :--- |
| Low to medium impact | Email/chat support during business hours </br> Email: support @ fleetdm.com </br> Chat: Dedicated Slack channel (confidential) </br> Response time: **≤1 business day** |
| High to emergency impact | Expedited phone/chat/email support during business hours </br> Call or text: **(415) 651-2575** </br> Email: emergency @ fleetdm.com </br> Response time: **≤4 hours** |
## Customer success calls
### Scheduling a customer call