From 3515d6b08dee01a5ec4ee5143e8cdf1e2bbfb618 Mon Sep 17 00:00:00 2001 From: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com> Date: Wed, 7 Sep 2022 01:09:13 -0500 Subject: [PATCH] Handbook: adding contact information for customers (#7443) * Handbook: adding contact information for customers I added information for free and paying customers to contact Fleet for support. * Update README.md Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com> --- handbook/customers/README.md | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/handbook/customers/README.md b/handbook/customers/README.md index dc8d78216e..3aa0695cab 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -1,5 +1,16 @@ # Customers +## Contacting Fleet + +If you're using a free version of Fleet, you can access free community support by opening an issue in the [Fleet GitHub repository](https://github.com/fleetdm/fleet/). + +Customers on a paid tier of Fleet can get in touch directly for commercial support: + +| Level of impact | Type of support | +| :--- | :--- | +| Low to medium impact | Email/chat support during business hours
Email: support @ fleetdm.com
Chat: Dedicated Slack channel (confidential)
Response time: **≤1 business day** | +| High to emergency impact | Expedited phone/chat/email support during business hours
Call or text: **(415) 651-2575**
Email: emergency @ fleetdm.com
Response time: **≤4 hours** | + ## Customer success calls ### Scheduling a customer call