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removing CSE role from website (#18557)

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Jason Lewis 2024-04-25 15:56:11 -07:00 committed by GitHub
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handbook/company/open-positions.yml
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@ -61,32 +61,5 @@
- 🛠️ Technical: You understand the software development processes.
- 🟣 Openness: You are flexible and open to new ideas and ways of working
- ➕ Bonus: Cybersecurity or IT background
- jobTitle: 🐋 Customer Success Engineer
department: Customers
hiringManagerName: Jason Lewis
hiringManagerGithubUsername: Patagonia121
hiringManagerLinkedInUrl: https://www.linkedin.com/in/jlewis0451/
responsibilities: |
- 🎯 Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others.
- 📣 Manage multiple customer deployments and escalations simultaneously with the ability to stay organized.
- 🚀 Deploy Fleet on your own to have a better understanding of the customer experience and how the product works.
- 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
- 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
- 🚀 Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks.
- ⏫ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have.
- 💡 Excellent communication and collaboration skills, with the ability to work cross-functionally with CS, engineering, and product teams.
experience: |
- 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
- 💖 You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities.
- 🧬 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
- 🤝 You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 👥 A customer-centric mindset, focusing on delivering value and a positive user experience.
- 🦉 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations.
- 🛠️ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders.
- 🧪 Extensive experience with Slack, Google Suite, and GitHub.
- ✍️ Familiarity with shell scripting, Python, Powershell, and using Terminal to execute commands or run scripts, and other line of business applications.
- 🟣 Openness: Speak freely. Interrupt and be interrupted. Give pointed and respectful feedback, even when you disagree.
- 🔴 Empathy: You should demonstrate empathy by keenly understanding and addressing customer concerns with genuine compassion.
- ➕ Bonus: Familiarity with osquery, MySQL, GitOps workflows, Terraform, Tines/Torq and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.