diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index cd91548db0..7d313763f6 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -61,32 +61,5 @@ - ๐Ÿ› ๏ธ Technical: You understand the software development processes. - ๐ŸŸฃ Openness: You are flexible and open to new ideas and ways of working - โž• Bonus: Cybersecurity or IT background -- jobTitle: ๐Ÿ‹ Customer Success Engineer - department: Customers - hiringManagerName: Jason Lewis - hiringManagerGithubUsername: Patagonia121 - hiringManagerLinkedInUrl: https://www.linkedin.com/in/jlewis0451/ - responsibilities: | - - ๐ŸŽฏ Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. - - ๐Ÿ“ฃ Manage multiple customer deployments and escalations simultaneously with the ability to stay organized. - - ๐Ÿš€ Deploy Fleet on your own to have a better understanding of the customer experience and how the product works. - - ๐Ÿชด Promote product adoption, referencability, and customer advocacy with key customer stakeholders. - - ๐Ÿฅ‡ Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. - - ๐Ÿš€ Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks. - - โซ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have. - - ๐Ÿ’ก Excellent communication and collaboration skills, with the ability to work cross-functionally with CS, engineering, and product teams. - experience: | - - ๐Ÿ’ญ Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. - - ๐Ÿ’– You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities. - - ๐Ÿงฌ An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc. - - ๐Ÿค You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. - - ๐Ÿ‘ฅ A customer-centric mindset, focusing on delivering value and a positive user experience. - - ๐Ÿฆ‰ 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations. - - ๐Ÿ› ๏ธ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders. - - ๐Ÿงช Extensive experience with Slack, Google Suite, and GitHub. - - โœ๏ธ Familiarity with shell scripting, Python, Powershell, and using Terminal to execute commands or run scripts, and other line of business applications. - - ๐ŸŸฃ Openness: Speak freely. Interrupt and be interrupted. Give pointed and respectful feedback, even when you disagree. - - ๐Ÿ”ด Empathy: You should demonstrate empathy by keenly understanding and addressing customer concerns with genuine compassion. - - โž• Bonus: Familiarity with osquery, MySQL, GitOps workflows, Terraform, Tines/Torq and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.