Website: updating pricing FAQ (#7444)

* Website: updating pricing FAQ

- I added support contact info to the the FAQ at the bottom of the Pricing page
- I updated the FAQ numbering
- Requires successful merge of https://github.com/fleetdm/fleet/pull/7443

* update link to handbook

Co-authored-by: Eric <eashaw@sailsjs.com>
Co-authored-by: Tim Kern <tim@fleetdm.com>
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Chris McGillicuddy 2022-09-08 18:12:53 -05:00 committed by GitHub
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@ -1183,64 +1183,73 @@
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question3" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer3" aria-controls="faq__answer3">
What if we choose not to renew?
How do I contact Fleet for support?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer3" class="collapse" aria-labelledby="faq__question3">
Find out how to contact support in <a href="/handbook/customers#contacting-fleet">our handbook</a>.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question4" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer4" aria-controls="faq__answer3">
What if we choose not to renew?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer4" class="collapse" aria-labelledby="faq__question4">
If you opt not to renew Fleet Premium, you can continue using Fleet Free (same code base, just unconfigure the license key.)
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question4" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer4" aria-controls="faq__answer4">
<p id="faq__question5" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer5" aria-controls="faq__answer4">
Can we buy a licence to access premium features with reduced support for a reduced cost?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer4" class="collapse" aria-labelledby="faq__question4">
<p id="faq__answer5" class="collapse" aria-labelledby="faq__question5">
We arent able to sell licenses and support separately.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question5" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer5" aria-controls="faq__answer5">
<p id="faq__question6" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer6" aria-controls="faq__answer5">
Do you offer pricing for ephemeral hosts which may scale up or down?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer5" class="collapse" aria-labelledby="faq__question5">
<p id="faq__answer6" class="collapse" aria-labelledby="faq__question6">
For now, the number of hosts is the maximum cap of distinct agents enrolled at any given time.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question8" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer8" aria-controls="faq__answer8">
<p id="faq__question7" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer7" aria-controls="faq__answer8">
When run locally, what resources does the Fleet app typically consume on an individual instance, and when run in HA, at high volume? And how is latency on an individual instance vs clustered deployment?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer8" class="collapse" aria-labelledby="faq__question8">
<p id="faq__answer7" class="collapse" aria-labelledby="faq__question7">
Like any modern application, Fleet scales horizontally. The biggest potential bottleneck for Fleet is the number of hosts being monitored, so that's where we've devoted the most attention when <a href="https://github.com/fleetdm/fleet/blob/19816cee1a261589c54f50e7b965c12e2186ae48/docs/infrastructure/faq.md#has-anyone-stress-tested-fleet-how-many-clients-can-the-fleet-server-handle">testing</a>. The largest number of hosts we've had a customer ask about was 350,000, for all of the production servers and employee laptops of a publicly traded company.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question10" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer10" aria-controls="faq__answer10">
<p id="faq__question8" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer8" aria-controls="faq__answer10">
Where's the data stored?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer10" class="collapse" aria-labelledby="faq__question10">
<p id="faq__answer8" class="collapse" aria-labelledby="faq__question8">
Since Fleet is self-managed, some metadata is stored wherever it is deployed (e.g. Amazon, Azure, Google, your own data center, hybrid cloud, anywhere). That's done using a MySQL database, but the bulk of the data is not stored there — instead, it flows directly into a tool like Splunk or ElasticSearch. You can send that information to any of Fleet's supported log destinations.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question11" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer11" aria-controls="faq__answer11">
<p id="faq__question9" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer9" aria-controls="faq__answer11">
Can I fork Fleet's source code and build upon it myself to create my own features?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer11" class="collapse" aria-labelledby="faq__question11">
<p id="faq__answer9" class="collapse" aria-labelledby="faq__question9">
Anyone is free to fork the project. We are always interested to hear feedback, and we are happy to take pull requests and ideas upstream any time we can.
</p>
</div>
<div style="border-bottom: 1px solid #E2E4EA; padding-right: 20px;" class="position-relative">
<p id="faq__question12" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer12" aria-controls="faq__answer12">
<p id="faq__question10" style="cursor: pointer;" class="faq-question pt-3 mb-3" data-toggle="collapse" data-target="#faq__answer10" aria-controls="faq__answer12">
Can I buy support or services separate from Fleet Premium?
<span style="color: #6A67FE; right: 0; top: 24px;" class="position-absolute fa fa-angle-down"></span>
</p>
<p id="faq__answer12" class="collapse" aria-labelledby="faq__question12">
<p id="faq__answer10" class="collapse" aria-labelledby="faq__question10">
The only way we are able to partner as a business to provide support and build new open source and paid features is through customers purchasing Fleet Premium.
</p>
</div>