Post the new IT Support Administrator role (#36191)

Discussed and approved in the 11/19/25 e-group meeting. I do not have
access to edit the Fleeties spreadsheet so some steps from the handbook
have been skipped.

handbook/company/open-positions.yml

@@ -214,3 +214,36 @@
       - 💬 Excellent collaboration and communication skills for cross-functional teamwork with engineers and QA teammates.
       - 🔄 Comfortable regularly repeating structured manual testing processes, regression testing, and feature validation.
       - ➕ Bonus: Hands-on experience testing across multiple operating systems and devices (macOS, Windows, Android, iOS, iPadOS).
+
+
+- jobTitle: 💻 IT Support Administrator
+  department: IT & Enablement
+  hiringManagerName: Allen Houchins
+  hiringManagerGithubUsername: allenhouchins
+  hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/
+  onTargetEarnings: '$80,000 - $130,000'
+  responsibilities: |
+      - 🖥️ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner.
+      - 📦 Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets.
+      - 🔐 Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes.
+      - 🛠️ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team.
+      - 📋 Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members.
+      - 🔄 Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs.
+      - 🚀 Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one.
+      - 📊 Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records.
+      - 💡 Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable.
+      - 🤝 Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows.
+      - 🧹 Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation.
+      - 🌐 Assist with domain registrations, SaaS tool evaluations, and vendor management as requested.
+  experience: |
+      - 💼 3-5 years of experience in IT administration, help desk support, or similar technical support role.
+      - 🖥️ Strong technical skills with macOS, Windows, and Linux operating systems.
+      - 🍎 Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management.
+      - 🔐 Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms.
+      - 📦 Familiarity with hardware procurement, inventory management, and asset tracking systems.
+      - 💬 Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
+      - 🎯 Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
+      - 📖 Experience documenting processes and procedures in a clear, concise manner.
+      - 🚀 Self-motivated and proactive, able to work independently in a fully remote environment.
+      - ➕ Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository.
+