diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 3252c8a39c..819f5af47b 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -214,3 +214,36 @@ - ๐Ÿ’ฌ Excellent collaboration and communication skills for cross-functional teamwork with engineers and QA teammates. - ๐Ÿ”„ Comfortable regularly repeating structured manual testing processes, regression testing, and feature validation. - โž• Bonus: Hands-on experience testing across multiple operating systems and devices (macOS, Windows, Android, iOS, iPadOS). + + +- jobTitle: ๐Ÿ’ป IT Support Administrator + department: IT & Enablement + hiringManagerName: Allen Houchins + hiringManagerGithubUsername: allenhouchins + hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/ + onTargetEarnings: '$80,000 - $130,000' + responsibilities: | + - ๐Ÿ–ฅ๏ธ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner. + - ๐Ÿ“ฆ Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets. + - ๐Ÿ” Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes. + - ๐Ÿ› ๏ธ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team. + - ๐Ÿ“‹ Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members. + - ๐Ÿ”„ Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs. + - ๐Ÿš€ Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one. + - ๐Ÿ“Š Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records. + - ๐Ÿ’ก Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable. + - ๐Ÿค Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows. + - ๐Ÿงน Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation. + - ๐ŸŒ Assist with domain registrations, SaaS tool evaluations, and vendor management as requested. + experience: | + - ๐Ÿ’ผ 3-5 years of experience in IT administration, help desk support, or similar technical support role. + - ๐Ÿ–ฅ๏ธ Strong technical skills with macOS, Windows, and Linux operating systems. + - ๐ŸŽ Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management. + - ๐Ÿ” Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms. + - ๐Ÿ“ฆ Familiarity with hardware procurement, inventory management, and asset tracking systems. + - ๐Ÿ’ฌ Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. + - ๐ŸŽฏ Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively. + - ๐Ÿ“– Experience documenting processes and procedures in a clear, concise manner. + - ๐Ÿš€ Self-motivated and proactive, able to work independently in a fully remote environment. + - โž• Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository. +