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96 lines
3.1 KiB
Markdown
96 lines
3.1 KiB
Markdown
---
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id: zendesk
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title: Zendesk
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---
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# Zendesk
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ToolJet can connect to Zendesk APIs to read and write data using OAuth 2.0, which helps us to limit an application's access to a user's account.
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- [Connection](#connection)
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- [Querying Zendesk](#querying-zendesk)
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## Connection
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ToolJet connects to your Zendesk app using :
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- **Zendesk Sub-domain**
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- **Client ID**
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- **Client Secret**
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## Authorization Scopes
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You can create a Zendesk data source with one of either of the two permission scopes :
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1. **Read Only**
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2. **Read and Write**
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:::info
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You must first be a verified user to make Zendesk API requests. This is configured in the Admin Center interface in **Apps and integrations > APIs > Zendesk APIs.** For more information, see Security and Authentication in the [Zendesk Support API reference](https://developer.zendesk.com/api-reference/ticketing/introduction/#security-and-authentication) or [check out Zendesk's docs](https://support.zendesk.com/hc/en-us/articles/4408845965210).
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:::
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To connect Zendesk datasource to your ToolJet application, go to the data source manager on the left-sidebar and click on the `+` button. Select Zendesk from the list of available datasources, provide the credentials and click **Connect to Zendesk** and authenticate via OAuth. And click **Save** to save the datasource.
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<div style={{textAlign: 'center'}}>
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</div>
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## Querying Zendesk
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1. **[List Tickets](/docs/data-sources/zendesk#list-tickets)**
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2. **[List requested Tickets](/docs/data-sources/zendesk#list-requested-tickets)**
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3. **[Show a Ticket](/docs/data-sources/zendesk#show-tickets)**
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4. **[Update a Ticket](/docs/data-sources/zendesk#update-tickets)**
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5. **[List Users](/docs/data-sources/zendesk#list-users)**
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6. **[Get Profile](/docs/data-sources/zendesk#get-profile)**
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7. **[Search query](/docs/data-sources/zendesk#search-query)**
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### List Tickets
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Lists all the tickets in your Zendesk account.
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### List requested Tickets
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Lists all the tickets requested by the user.
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| Fields | description |
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| ----------- | ----------- |
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| User ID | The id of the user |
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### Show Tickets
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Gets a ticket's properties with the given ID, though not the ticket comments.
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| Fields | description |
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| ----------- | ----------- |
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| Ticket ID | The id of the ticket |
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### Update Tickets
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Updates a ticket's properties with the given ID.
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| Fields | description |
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| ----------- | ----------- |
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| Ticket ID | The id of the ticket |
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| Body | The properties and values to update. Example: `{{({ "ticket": {"status": "solved"} })}}` |
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### List Users
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Lists all the users in your Zendesk account.
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### Get Profile
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Gets a user's profile with the given ID.
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| Fields | description |
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| ----------- | ----------- |
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| User ID | The id of the user |
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### Search Query
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The Search Query uses Zendesk's Search API to return tickets, users, and organizations with defined filters.
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Common filters include:
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- `type:ticket`
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- `type:user`
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- `type:organization`
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- `type:ticket organization:12345 status:open`
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| Fields | description |
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| ----------- | ----------- |
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| Query | The search query |
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