ToolJet/docs/versioned_docs/version-2.33.0/data-sources/zendesk.md
Akshay 2d08d889de
Release: Community changes (v2.34.0) (#9226)
* add custom resolvers info and editable row selection info (#9057)

* fix system requirements icon

* add auth info for webhooks and fix casing

* add regex custom validation info (#9068)

* [docs]: Marketplace 1.7 updates (#9085)

* [docs] Amazon redshift plugin

* make minor improvements

* add and update docs for marketplace 1.7

* update order of plugins in overview to match sidebar

* create new version

---------

Co-authored-by: Shubhendra <withshubh@gmail.com>

* add the latest version in the versions.json file (#9094)

* [docs]: Update PDF component (#9088)

* update PDF component

* merged with develop and added changes to the new version

* update docs favicon: (#9118)

* [docs] SSO revamp (#9031)

* add method to set default language

* update image settings through custom css and update screenshots for getting started and tooljet concepts (#9158)

* fix read documentation button

* fix formatting for setup icons (#9172)

* fix sidebar link for aws lambda

* Update static media (#9175)

* updated the screenshots

* reduced the gif size

* reverted the package.json file

* edited the zoomed in images and replaced some gifs with screenshots

* removed one gif

* update static media

* update file names

* update toolbar

* fix file names

* fix: dynamodb img path

* update media for org management dashboard

* fix: casing and formatting

* update workspace constant media

* update media in workspace settings and github

* update github sso

* minor change to github sso docs

* minor fix

* update google sso

* change includeCurrentVersion flag to false

---------

Co-authored-by: Asjad Ahmed Khan <iitasjad2001@gmail.com>
Co-authored-by: Asjad Ahmed Khan <60435499+2001asjad@users.noreply.github.com>
Co-authored-by: Karan Rathod <karan.altcampus@gmail.com>

* Feature: Engagespot plugin (#9012)

* feat(plugins): added engagespot plugin

* feat(docs): added engagespot plugin docs

* chore(engagespot-plugin): revised copywritings

* Feature: Databricks data source (#9174)

* plugin-created

* Databricks integration

* icon, error handling

* removed unrelated changes from marketplace and frontend package-lock.json removed runAsync and maxRows timeouts pending

* timeout implementation

* socket timeout and error handling

* resolve comments

* resolve comments2

* solved render issue test connection improvements

* solved undefined error

* fix TJDB not null value fail for is operation (#9055)

* fix TJDB not null value fail for is operation

* handling not null and null case insenstive values

* Support for marketplace plugin deploy on render preview app (#9221)

* Fix for marketplace error on render preview app

* add marketplace build command

* Adding new workflow for building marketplace plugin

* removed render app creation

* [:docs] Add documentation for Databricks plugin (#9224)

* add docs for databricks

* update databricks docs

* update docs

* remove ref to clusters

* bump to v2.34.0

* Fixed data source cypress failure (#9227)

* updated spec with required text

* updated mongodb and import spec

* updated import spec

---------

Co-authored-by: Karan Rathod <karan.altcampus@gmail.com>
Co-authored-by: Adish M <44204658+adishM98@users.noreply.github.com>
Co-authored-by: Midhun G S <gsmithun4@gmail.com>
Co-authored-by: Shubhendra <withshubh@gmail.com>
Co-authored-by: Aman Regu <amanregu@gmail.com>
Co-authored-by: Asjad Ahmed Khan <iitasjad2001@gmail.com>
Co-authored-by: Asjad Ahmed Khan <60435499+2001asjad@users.noreply.github.com>
Co-authored-by: Jobin Jose <129726530+jobin-logidots@users.noreply.github.com>
Co-authored-by: Syed Mohammad Akhtar Rizvi <85864291+ShazanRizvi@users.noreply.github.com>
Co-authored-by: blank0537 <111295371+blank0537@users.noreply.github.com>
Co-authored-by: Mekhla Asopa <59684099+Mekhla-Asopa@users.noreply.github.com>
2024-03-29 19:13:26 +05:30

3.4 KiB

id title
zendesk Zendesk

Zendesk

ToolJet can connect to Zendesk APIs to read and write data using OAuth 2.0, which helps us to limit an application's access to a user's account.

Connection

ToolJet connects to your Zendesk app using :

  • Zendesk Sub-domain
  • Client ID
  • Client Secret

Authorization Scopes

You can create a Zendesk data source with one of either of the two permission scopes :

  1. Read Only
  2. Read and Write

:::info You must first be a verified user to make Zendesk API requests. This is configured in the Admin Center interface in Apps and integrations > APIs > Zendesk APIs. For more information, see Security and Authentication in the Zendesk Support API reference or check out Zendesk's docs. :::

To connect Zendesk datasource to your ToolJet application, go to the data source manager on the left-sidebar and click on the + button. Select Zendesk from the list of available datasources, provide the credentials and click Connect to Zendesk and authenticate via OAuth. And click Save to save the datasource.

ToolJet - Data source - Zendesk

Operations

  1. List Tickets
  2. List requested Tickets
  3. Show a Ticket
  4. Update a Ticket
  5. List Users
  6. Get Profile
  7. Search query

List Tickets

Lists all the tickets in your Zendesk account.

List requested Tickets

Lists all the tickets requested by the user.

Fields description
User ID The id of the user

Show Tickets

Gets a ticket's properties with the given ID, though not the ticket comments.

Fields description
Ticket ID The id of the ticket

Update Tickets

Updates a ticket's properties with the given ID.

Fields description
Ticket ID The id of the ticket
Body The properties and values to update. Example: {{({ "ticket": {"status": "solved"} })}}

List Users

Lists all the users in your Zendesk account.

Get Profile

Gets a user's profile with the given ID.

Fields description
User ID The id of the user

Search Query

The Search Query uses Zendesk's Search API to return tickets, users, and organizations with defined filters. Common filters include:

  • type:ticket
  • type:user
  • type:organization
  • type:ticket organization:12345 status:open
Fields description
Query The search query