zammad/app/controllers/application_controller/handles_errors.rb

# Copyright (C) 2012-2025 Zammad Foundation, https://zammad-foundation.org/

module ApplicationController::HandlesErrors
  extend ActiveSupport::Concern

  included do
    rescue_from StandardError, with: :internal_server_error
    rescue_from 'ExecJS::RuntimeError', with: :internal_server_error
    rescue_from ActiveRecord::RecordNotFound, with: :not_found
    rescue_from ActiveRecord::StatementInvalid, with: :unprocessable_entity
    rescue_from ActiveRecord::RecordInvalid, with: :unprocessable_entity
    rescue_from ActiveRecord::DeleteRestrictionError, with: :unprocessable_entity
    rescue_from ArgumentError, with: :unprocessable_entity
    rescue_from Exceptions::UnprocessableEntity, with: :unprocessable_entity
    rescue_from Exceptions::NotAuthorized, with: :unauthorized
    rescue_from Exceptions::Forbidden, with: :forbidden
    rescue_from Pundit::NotAuthorizedError, with: :pundit_not_authorized_error
    rescue_from Store::Provider::S3::Error, with: :unprocessable_entity
    rescue_from Exceptions::MissingAttribute, Exceptions::InvalidAttribute, ActionController::ParameterMissing, with: :unprocessable_entity
  end

  def not_found(e)
    logger.error e
    respond_to_exception(e, :not_found)
    http_log
  end

  def unprocessable_entity(e)
    logger.error e
    respond_to_exception(e, :unprocessable_entity)
    http_log
  end

  def internal_server_error(e)
    logger.error e
    respond_to_exception(e, :internal_server_error)
    http_log
  end

  def unauthorized(e)
    logger.info { e }
    error = humanize_error(e)
    response.headers['X-Failure'] = error.fetch(:error_human, error[:error])
    respond_to_exception(e, :unauthorized)
    http_log
  end

  def forbidden(e)
    logger.info { e }
    error = humanize_error(e)
    response.headers['X-Failure'] = error.fetch(:error_human, error[:error])
    respond_to_exception(e, :forbidden)
    http_log
  end

  def pundit_not_authorized_error(e)
    logger.info { e }
    # check if a special authorization_error should be shown in the result payload
    # which was raised in one of the policies. Fall back to a simple "Not authorized"
    # error to hide actual cause for security reasons.
    exception = e.policy&.custom_exception || Exceptions::Forbidden.new(__('Not authorized'))

    case exception
    when ActiveRecord::RecordNotFound
      not_found(exception)
    when Exceptions::UnprocessableEntity
      unprocessable_entity(exception)
    else
      forbidden(exception)
    end
  end

  private

  def respond_to_exception(e, status)
    status_code = Rack::Utils.status_code(status)

    respond_to do |format|
      format.json { render json: humanize_error(e), status: status }
      format.any do
        errors = humanize_error(e)
        @exception = e
        @message = errors[:error_human] || errors[:error] || param[:message]
        @traceback = !Rails.env.production?
        file = Rails.public_path.join("#{status_code}#{params[:controller] == 'mobile' ? '-mobile' : ''}.html").open('r')
        render inline: file.read, status: status, content_type: 'text/html' # rubocop:disable Rails/RenderInline
      end
    end
  end

  def humanize_error(e)
    data = { error: e.message }

    if (base_error = e.try(:record)&.errors&.messages&.find { |key, _| key.match? %r{[\w+.]?base} }&.last&.last)
      data[:error_human] = base_error
    elsif (first_error = e.try(:record)&.errors&.full_messages&.first)
      data[:error_human] = first_error
    elsif e.message.match?(%r{(already exists|duplicate key|duplicate entry)}i)
      data[:error_human] = __('This object already exists.')
    elsif e.message =~ %r{null value in column "(.+?)" violates not-null constraint}i || e.message =~ %r{Field '(.+?)' doesn't have a default value}i
      data[:error_human] = "Attribute '#{$1}' required!"
    elsif e.message == 'Exceptions::Forbidden'
      data[:error]       = __('Not authorized')
      data[:error_human] = data[:error]
    elsif e.message == 'Exceptions::NotAuthorized'
      data[:error]       = __('Authorization failed')
      data[:error_human] = data[:error]
    elsif [ActionController::RoutingError, ActiveRecord::RecordNotFound, Exceptions::UnprocessableEntity, Exceptions::NotAuthorized, Exceptions::Forbidden, Store::Provider::S3::Error, Authorization::Provider::AccountError, Exceptions::MissingAttribute, Exceptions::InvalidAttribute, ActionController::ParameterMissing].include?(e.class)
      data[:error_human] = data[:error]
    end

    if data[:error_human].present?
      data[:error] = data[:error_human]
    elsif !policy(Exceptions).view_details?
      error_code_prefix = "Error ID #{SecureRandom.urlsafe_base64(6)}:"
      Rails.logger.error "#{error_code_prefix} #{data[:error]}"
      data[:error] = "#{error_code_prefix} Please contact your administrator."
    end

    data
  end
end