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https://github.com/zammad/zammad
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be22843252
Co-authored-by: Dusan Vuckovic <dv@zammad.com> Co-authored-by: Dominik Klein <dk@zammad.com>
78 lines
2.2 KiB
Ruby
78 lines
2.2 KiB
Ruby
# Copyright (C) 2012-2026 Zammad Foundation, https://zammad-foundation.org/
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class Ticket::SummarizeController < ApplicationController
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prepend_before_action :authenticate_and_authorize!
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def summarize
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Service::CheckFeatureEnabled.new(name: 'ai_assistance_ticket_summary', custom_exception_class: Exceptions::UnprocessableEntity).execute
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Service::CheckFeatureEnabled.new(name: 'ai_provider', custom_error_message: __('AI provider is not configured.')).execute
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authorize!(ticket, :agent_read_access?)
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if regeneration_of
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authorize!(regeneration_of, :show?)
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enqueue_job
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return
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end
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ai_result = Service::Ticket::AIAssistance::Summarize
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.new(
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locale: current_user.locale,
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ticket:,
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persistence_strategy: :stored_only,
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).execute
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if ai_result&.content.blank?
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# When AI analytics error ID is present, return this error message instead of enqueuing a new job.
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if params[:ai_analytics_run_error_id].present?
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ai_analytics_run_error = AI::Analytics::Run.find(params[:ai_analytics_run_error_id])
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render json: {
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result: nil,
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error: true,
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error_message: ai_analytics_run_error.error['error_message'],
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}
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else
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enqueue_job
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end
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return
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end
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return_stored_result(ai_result)
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end
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private
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def ticket
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@ticket ||= Ticket.find(params[:id])
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end
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def regeneration_of
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return @regeneration_of if defined?(@regeneration_of)
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@regeneration_of = AI::Analytics::Run.find(params[:regeneration_of_id]) if params[:regeneration_of_id].present?
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end
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def enqueue_job
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# Trigger background job to generate summary...
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TicketAIAssistanceSummarizeJob
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.perform_later(ticket, current_user.locale, regeneration_of:)
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render json: { result: nil }
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end
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def return_stored_result(ai_result)
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usage = ai_result.ai_analytics_run&.usage_by(current_user)
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is_unread = ticket.ai_summary_unread?(current_user, ai_result.ai_analytics_run)
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render json: {
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result: ai_result.content,
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analytics: {
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run_id: ai_result.ai_analytics_run&.id,
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usage:,
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is_unread:
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},
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}
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end
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end
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