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Zammad is a web based open source helpdesk/customer support system.
6260 commits 52 branches 108 tags 1 GiB
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Martin Edenhofer e200378dd6 Added api setting to admin interface and tokens to user preferences.
2016-07-28 12:09:32 +02:00
app Added api setting to admin interface and tokens to user preferences. 2016-07-28 12:09:32 +02:00
bin Upgrade to rails 4.2.4 2015-09-26 08:57:07 +02:00
config Added api setting to admin interface and tokens to user preferences. 2016-07-28 12:09:32 +02:00
contrib Improved auto wizard test. 2016-07-25 22:29:10 +02:00
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doc added todos, replaced literals 2015-02-15 11:00:40 +01:00
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lib Updated gems. 2016-07-27 00:02:28 +02:00
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config.ru Set config after env ins running to use an existing config namespace. 2016-02-04 12:49:10 +01:00
CREDITS added todos, replaced literals 2015-02-15 11:00:40 +01:00
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LICENSE-ICONS-3RD-PARTY.json add info icon, remove website and zammad icon 2016-03-23 14:26:22 +01:00
package.json update more icons, also ticket zoom edit controls 2015-05-21 16:45:41 +02:00
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README.md

build status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system
     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
  1. Install all dependencies
     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> bundle install
  1. Configure your databases
     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
  1. Initialize your database
     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
  1. Change directory to zammad (if needed) and start the web server:
     zammad@shell> rake assets:precompile
     zammad@shell> puma -p 3000 # application web server
     zammad@shell> script/websocket-server.rb start # non blocking websocket server
     zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
  1. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.