zammad/lib/selector/sql.rb

# Copyright (C) 2012-2026 Zammad Foundation, https://zammad-foundation.org/

class Selector::Sql < Selector::Base
  VALID_BLOCK_OPERATORS = %w[AND OR NOT].freeze

  VALID_OPERATORS = [
    'after (absolute)',
    'after (relative)',
    'before (absolute)',
    'before (relative)',
    'contains all not',
    'contains all',
    'contains not',
    'contains one not',
    'contains one',
    'contains',
    'does not match regex',
    'ends with one of',
    'ends with', # keep for compatibility with old conditions
    'from (relative)',
    'has changed',
    'has reached warning',
    'has reached',
    'is any of',
    'is in working time',
    'is less than',
    'is less than or equal to',
    'is greater than',
    'is greater than or equal to',
    'is none of',
    'is not in working time',
    'is not',
    'is set',
    'is',
    'matches regex',
    'not set',
    'starts with one of',
    'starts with', # keep for compatibility with old conditions
    'till (relative)',
    'today',
    'within last (relative)',
    'within next (relative)',
  ].freeze

  OPERATOR_WORDING_TO_SYNTAX = {
    'is less than'                => '<',
    'is less than or equal to'    => '<=',
    'is greater than'             => '>',
    'is greater than or equal to' => '>=',
  }.freeze

  attr_accessor :final_query, :final_bind_params, :final_tables, :changed_attributes

  def get
    @final_query        = []
    @final_bind_params  = []
    @final_tables       = []
    @final_query        = run(selector, 0)
    [query_sql, final_bind_params, tables_sql]
  rescue InvalidCondition => e
    Rails.logger.error "Selector::Sql.get->InvalidCondition: #{e}"
    nil
  rescue => e
    Rails.logger.error "Selector::Sql.get->default: #{e}"
    raise e
  end

  def query_sql
    Array(final_query).join(' AND ')
  end

  def tables_sql
    return '' if final_tables.blank?

    " #{final_tables.join(' ')}"
  end

  def run(block, level)
    if block.key?(:conditions)
      run_block(block, level)
    else
      query, bind_params, tables = condition_sql(block)
      @final_bind_params                   += bind_params
      @final_tables                        |= tables
      query
    end
  end

  def run_block(block, level)
    validate_block_operator!(block)

    block_query = block[:conditions].map do |sub_block|
      run(sub_block, level + 1)
    end

    block_query = block_query.compact
    return if block_query.blank?

    return "NOT(#{block_query.join(' AND ')})" if block[:operator] == 'NOT'

    "(#{block_query.join(" #{block[:operator]} ")})"
  end

  def condition_sql(block_condition)
    current_user = options[:current_user]
    current_user_id = UserInfo.current_user_id
    if current_user
      current_user_id = current_user.id
    end

    raise InvalidCondition, "No block condition #{block_condition.inspect}" if block_condition.blank?
    raise InvalidCondition, "No block condition name #{block_condition.inspect}" if block_condition[:name].blank?

    # remember query and bind params
    query                           = []
    tables                          = []
    bind_params                     = []
    attribute_table, attribute_name = block_condition[:name].split('.')

    # get tables to join
    return if !attribute_name
    return if !attribute_table

    sql_helper = SqlHelper.new(object: target_class)
    if attribute_table && %w[execution_time ticket_owner ticket_customer].exclude?(attribute_table) && attribute_table != target_name && tables.exclude?(attribute_table) && !(attribute_table == 'ticket' && attribute_name != 'mention_user_ids') && !(attribute_table == 'ticket' && attribute_name == 'mention_user_ids' && block_condition[:pre_condition] == 'not_set') && !(attribute_table == 'article' && attribute_name == 'action')
      case attribute_table
      when 'customer'
        tables         |= ["INNER JOIN users customers ON #{target_table}.customer_id = customers.id"]
        sql_helper      = SqlHelper.new(object: User, table_name: 'customers')
      when 'organization'
        tables         |= ["LEFT JOIN organizations ON #{target_table}.organization_id = organizations.id"]
        sql_helper      = SqlHelper.new(object: Organization)
      when 'owner'
        tables         |= ['INNER JOIN users owners ON tickets.owner_id = owners.id']
        sql_helper      = SqlHelper.new(object: User, table_name: 'owners')
      when 'article'
        tables         |= ['INNER JOIN ticket_articles articles ON tickets.id = articles.ticket_id']
        sql_helper      = SqlHelper.new(object: Ticket::Article, table_name: 'articles')
      when 'ticket_state'
        tables         |= ['INNER JOIN ticket_states ON tickets.state_id = ticket_states.id']
        sql_helper      = SqlHelper.new(object: Ticket::State)
      when 'content'
        tables         |= ['INNER JOIN knowledge_base_answer_translation_contents ON knowledge_base_answer_translations.content_id = knowledge_base_answer_translation_contents.id']
        sql_helper      = SqlHelper.new(object: KnowledgeBase::Answer::Translation::Content, table_name: 'knowledge_base_answer_translation_contents')
      else
        raise "invalid selector #{attribute_table}, #{attribute_name}"
      end
    end

    validate_operator! block_condition

    validate_pre_condition_blank! block_condition

    validate_pre_condition_values! block_condition

    is_json_column = sql_helper.json_column?(attribute_name)

    # get attributes
    attribute = is_json_column ? sql_helper.json_db_column_with_key(attribute_name, 'value') : sql_helper.db_column(attribute_name)

    # magic block_condition
    if attribute_table == 'ticket' && attribute_name == 'out_of_office_replacement_id'
      attribute = "#{ActiveRecord::Base.connection.quote_table_name("#{attribute_table}s")}.#{ActiveRecord::Base.connection.quote_column_name('owner_id')}"
    end

    if attribute_table == 'ticket' && attribute_name == 'tags'
      block_condition[:value] = block_condition[:value].split(',').collect(&:strip)
    end

    # Performance: use left join instead of sub select if tags value is only one element and contains all is used
    if attribute_table == 'ticket' && attribute_name == 'tags' && block_condition[:operator] == 'contains all' && block_condition[:value].one?
      block_condition[:operator] = 'contains one'
    end

    # User customer tickets last_contact_at
    query_wrap = nil
    if attribute_table == 'ticket_customer' && attribute_name == 'last_contact_at'
      attribute = 'last_contact_at'
      query_wrap = 'users.id IN (SELECT DISTINCT tickets.customer_id FROM tickets WHERE ###QUERY###)'
    end

    # User customer tickets last_contact_agent_at
    if attribute_table == 'ticket_customer' && attribute_name == 'last_contact_agent_at'
      attribute = 'last_contact_agent_at'
      query_wrap = 'users.id IN (SELECT DISTINCT tickets.customer_id FROM tickets WHERE ###QUERY###)'
    end

    # User customer tickets last_contact_customer_at
    if attribute_table == 'ticket_customer' && attribute_name == 'last_contact_customer_at'
      attribute = 'last_contact_customer_at'
      query_wrap = 'users.id IN (SELECT DISTINCT tickets.customer_id FROM tickets WHERE ###QUERY###)'
    end

    # User customer tickets updated_at
    if attribute_table == 'ticket_customer' && attribute_name == 'updated_at'
      attribute = 'updated_at'
      query_wrap = 'users.id IN (SELECT DISTINCT tickets.customer_id FROM tickets WHERE ###QUERY###)'
    end

    #
    # checks
    #
    #

    if attribute_table == 'article' && options.key?(:article_id) && options[:article_id].blank? && attribute_name != 'action'
      query << '1 = 0'
    elsif block_condition[:operator].include?('in working time')
      raise __('Please enable execution_time feature to use it (currently only allowed for triggers and schedulers)') if !options[:execution_time]

      biz = Calendar.lookup(id: block_condition[:value])&.biz
      query << if biz.present? && attribute_name == 'calendar_id' && ((block_condition[:operator] == 'is in working time' && !biz.in_hours?(Time.zone.now)) || (block_condition[:operator] == 'is not in working time' && biz.in_hours?(Time.zone.now)))
                 '1 = 0'
               else
                 '1 = 1'
               end

    elsif block_condition[:operator] == 'has changed'
      query << if changed_attributes[ block_condition[:name] ]
                 '1 = 1'
               else
                 '1 = 0'
               end

    elsif block_condition[:operator] == 'has reached'
      query << if time_based_trigger?(block_condition, warning: false)
                 '1 = 1'
               else
                 '1 = 0'
               end

    elsif block_condition[:operator] == 'has reached warning'
      query << if time_based_trigger?(block_condition, warning: true)
                 '1 = 1'
               else
                 '1 = 0'
               end

    elsif attribute_table == 'ticket' && attribute_name == 'action'
      check = options[:ticket_action] == block_condition[:value] ? 1 : 0

      query << if update_action_requires_changed_attributes?(block_condition, check)
                 '1 = 0'
               elsif block_condition[:operator] == 'is'
                 "1 = #{check}"
               else
                 "0 = #{check}" # is not
               end

    elsif attribute_table == 'article' && attribute_name == 'action'
      check = options[:article_id] ? 1 : 0

      query << if block_condition[:operator] == 'is'
                 "1 = #{check}"
               else
                 "0 = #{check}" # is not
               end

    elsif attribute_table == 'article' && attribute_name == 'time_accounting'
      tables |= ["LEFT JOIN ticket_time_accountings ON ticket_time_accountings.ticket_article_id = #{options[:article_id].to_i}"]
      query << if block_condition[:operator] == 'is set'
                 'ticket_time_accountings.id IS NOT NULL'
               else
                 'ticket_time_accountings.id IS NULL' # not set
               end

    # because of no grouping support we select not_set by sub select for mentions
    elsif attribute_table == 'ticket' && attribute_name == 'mention_user_ids'
      if block_condition[:pre_condition] == 'not_set'
        tables |= ["LEFT JOIN mentions ON tickets.id = mentions.mentionable_id AND mentions.mentionable_type = 'Ticket'"]
        query << if block_condition[:operator] == 'is'
                   'mentions.user_id IS NULL'
                 else
                   'mentions.user_id IS NOT NULL'
                 end
      else
        query << if block_condition[:operator] == 'is'
                   tables |= ["LEFT JOIN mentions ON tickets.id = mentions.mentionable_id AND mentions.mentionable_type = 'Ticket'"]
                   'mentions.user_id IN (?)'
                 else
                   "tickets.id NOT IN (SELECT mentionable_id FROM mentions WHERE mentionable_type = 'Ticket' AND user_id IN (?))"
                 end
        if block_condition[:pre_condition] == 'current_user.id'
          bind_params.push current_user_id
        else
          bind_params.push block_condition[:value]
        end
      end
    elsif attribute_table == 'user' && attribute_name == 'role_ids'
      query << if block_condition[:operator] == 'is'
                 "users.id IN (
                        SELECT
                          roles_users.user_id
                        FROM
                          roles, roles_users
                        WHERE
                          roles.id = roles_users.role_id
                          AND roles.id IN (?)
                        GROUP BY
                          roles_users.user_id
                      )"

               else
                 "users.id NOT IN (
                        SELECT
                          roles_users.user_id
                        FROM
                          roles, roles_users
                        WHERE
                          roles.id = roles_users.role_id
                          AND roles.id IN (?)
                        GROUP BY
                          roles_users.user_id
                      )"

               end
      bind_params.push block_condition[:value]
    elsif attribute_table == 'organization' && attribute_name == 'members_existing'
      query << if (block_condition[:operator] == 'is' && block_condition[:value].to_s == 'true') || (block_condition[:operator] == 'is not' && block_condition[:value].to_s != 'true')
                 'organizations.id IN (SELECT DISTINCT organizations.id FROM organizations, users WHERE organizations.id = users.organization_id)'
               else
                 'organizations.id NOT IN (SELECT DISTINCT organizations.id FROM organizations, users WHERE organizations.id = users.organization_id)'
               end
    elsif %w[ticket_customer ticket_owner].include?(attribute_table) && %w[existing open_existing].include?(attribute_name)
      distinct_column = if attribute_table == 'ticket_customer'
                          'customer_id'
                        else
                          'owner_id'
                        end

      query_where = ''
      if attribute_name == 'open_existing'
        query_where = ' WHERE state_id IN (?)'
        bind_params.push Ticket::State.by_category_ids(:open)
      end

      query << if (block_condition[:operator] == 'is' && block_condition[:value].to_s == 'true') || (block_condition[:operator] == 'is not' && block_condition[:value].to_s != 'true')
                 "users.id IN (SELECT DISTINCT #{distinct_column} FROM tickets#{query_where})"
               else
                 "users.id NOT IN (SELECT DISTINCT #{distinct_column} FROM tickets#{query_where})"
               end
    elsif block_condition[:operator] == 'starts with'
      query << "#{attribute} ILIKE (?)"
      bind_params.push "#{SqlHelper.quote_like(block_condition[:value])}%"
    elsif block_condition[:operator] == 'starts with one of'
      block_condition[:value] = Array.wrap(block_condition[:value])

      sub_query = []
      block_condition[:value].each do |value|
        sub_query << "#{attribute} ILIKE (?)"
        bind_params.push "#{SqlHelper.quote_like(value)}%"
      end
      query << "(#{sub_query.join(' OR ')})" if sub_query.present?
    elsif block_condition[:operator] == 'ends with'
      query << "#{attribute} ILIKE (?)"
      bind_params.push "%#{SqlHelper.quote_like(block_condition[:value])}"
    elsif block_condition[:operator] == 'ends with one of'
      block_condition[:value] = Array.wrap(block_condition[:value])

      sub_query = []
      block_condition[:value].each do |value|
        sub_query << "#{attribute} ILIKE (?)"
        bind_params.push "%#{SqlHelper.quote_like(value)}"
      end
      query << "(#{sub_query.join(' OR ')})" if sub_query.present?
    elsif block_condition[:operator] == 'is any of'
      block_condition[:value] = Array.wrap(block_condition[:value])

      block_condition[:value] = block_condition[:value].empty? ? [''] : block_condition[:value]

      sub_query = []
      block_condition[:value].each do |value|
        sub_query << "#{attribute} IN (?)"
        bind_params.push value
      end

      query << "(#{sub_query.join(' OR ')})" if sub_query.present?
    elsif block_condition[:operator] == 'is none of'
      block_condition[:value] = Array.wrap(block_condition[:value])

      block_condition[:value] = block_condition[:value].empty? ? [''] : block_condition[:value]

      sub_query = []
      block_condition[:value].each do |value|
        sub_query << "#{attribute} NOT IN (?)"
        bind_params.push value
      end

      query << "(#{sub_query.join(' AND ')})" if sub_query.present?
    elsif block_condition[:operator] == 'is'
      if block_condition[:pre_condition] == 'not_set'
        if attribute_name.match?(%r{^(created_by|updated_by|owner|customer|user)_id})
          query << "(#{attribute} IS NULL OR #{attribute} IN (?))"
          bind_params.push 1
        else
          query << "#{attribute} IS NULL"
        end
      elsif block_condition[:pre_condition] == 'current_user.id'
        raise "Use current_user.id in block_condition, but no current_user is set #{block_condition.inspect}" if !current_user_id

        query << "#{attribute} IN (?)"
        if attribute_name == 'out_of_office_replacement_id'
          bind_params.push User.find(current_user_id).out_of_office_agent_of.pluck(:id)
        else
          bind_params.push current_user_id
        end
      elsif block_condition[:pre_condition] == 'current_user.organization_id'
        raise "Use current_user.id in block_condition, but no current_user is set #{block_condition.inspect}" if !current_user_id

        query << "#{attribute} IN (?)"
        user = User.find_by(id: current_user_id)
        bind_params.push user.all_organization_ids
      else
        # rubocop:disable Style/IfInsideElse, Metrics/BlockNesting
        if block_condition[:value].nil?
          query << "#{attribute} IS NULL"
        else
          if is_json_column
            query << "#{attribute} IN (?)"
            bind_params.push(Array.wrap(block_condition[:value]).map { |item| item[:value].to_s })
          elsif attribute_name == 'out_of_office_replacement_id'
            query << "#{attribute} IN (?)"
            bind_params.push User.where(id: Array.wrap(block_condition[:value])).map(&:out_of_office_agent_of).flatten.map(&:id)
          else
            block_condition[:value] = Array.wrap(block_condition[:value])

            query << if block_condition[:value].include?('')
                       "(#{attribute} IN (?) OR #{attribute} IS NULL)"
                     else
                       "#{attribute} IN (?)"
                     end
            bind_params.push block_condition[:value]
          end
        end
        # rubocop:enable Style/IfInsideElse, Metrics/BlockNesting
      end
    elsif block_condition[:operator] == 'is not'
      if block_condition[:pre_condition] == 'not_set'
        if attribute_name.match?(%r{^(created_by|updated_by|owner|customer|user)_id})
          query << "(#{attribute} IS NOT NULL AND #{attribute} NOT IN (?))"
          bind_params.push 1
        else
          query << "#{attribute} IS NOT NULL"
        end
      elsif block_condition[:pre_condition] == 'current_user.id'
        query << "(#{attribute} IS NULL OR #{attribute} NOT IN (?))"
        if attribute_name == 'out_of_office_replacement_id'
          bind_params.push User.find(current_user_id).out_of_office_agent_of.pluck(:id)
        else
          bind_params.push current_user_id
        end
      elsif block_condition[:pre_condition] == 'current_user.organization_id'
        query << "(#{attribute} IS NULL OR #{attribute} NOT IN (?))"
        user = User.find_by(id: current_user_id)
        bind_params.push user.organization_id
      else
        # rubocop:disable Style/IfInsideElse, Metrics/BlockNesting
        if block_condition[:value].nil?
          query << "#{attribute} IS NOT NULL"
        else
          if is_json_column
            query << "#{attribute} NOT IN (?)"
            bind_params.push(Array.wrap(block_condition[:value]).map { |item| item[:value].to_s })
          elsif attribute_name == 'out_of_office_replacement_id'
            bind_params.push User.find(block_condition[:value]).out_of_office_agent_of.pluck(:id)
            query << "(#{attribute} IS NULL OR #{attribute} NOT IN (?))"
          else
            block_condition[:value] = Array.wrap(block_condition[:value])

            query << if block_condition[:value].include?('')
                       "(#{attribute} IS NOT NULL AND #{attribute} NOT IN (?))"
                     else
                       "(#{attribute} IS NULL OR #{attribute} NOT IN (?))"
                     end
            bind_params.push block_condition[:value]
          end
        end
        # rubocop:enable Style/IfInsideElse, Metrics/BlockNesting
      end
    elsif block_condition[:operator] == 'contains'
      query << "#{attribute} ILIKE (?)"
      bind_params.push "%#{SqlHelper.quote_like(block_condition[:value])}%"
    elsif block_condition[:operator] == 'contains not'
      # NOT LIKE is always false on NULL values
      # https://github.com/zammad/zammad/issues/4948
      query << "#{attribute} NOT ILIKE (?) OR #{attribute} IS NULL"
      bind_params.push "%#{SqlHelper.quote_like(block_condition[:value])}%"
    elsif block_condition[:operator] == 'matches regex'
      query << sql_helper.regex_match(attribute, negated: false)
      bind_params.push block_condition[:value]
    elsif block_condition[:operator] == 'does not match regex'
      query << sql_helper.regex_match(attribute, negated: true)
      bind_params.push block_condition[:value]
    elsif block_condition[:operator] == 'contains all'
      if attribute_table == 'ticket' && attribute_name == 'tags'
        query << "tickets.id IN (
                        SELECT
                          tags.o_id
                        FROM
                          tag_objects, tag_items, tags
                        WHERE
                          tag_objects.id = tags.tag_object_id
                          AND tag_objects.name = 'Ticket'
                          AND tag_items.id = tags.tag_item_id
                          AND tag_items.name IN (?)
                        GROUP BY
                          tags.o_id
                        HAVING
                          COUNT(*) = ?
                      )"

        bind_params.push block_condition[:value]
        bind_params.push block_condition[:value].count
      elsif sql_helper.containable?(attribute_name)
        query << sql_helper.array_contains_all(attribute_name, block_condition[:value])
      end
    elsif block_condition[:operator] == 'contains one'
      if attribute_name == 'tags' && attribute_table == 'ticket'
        tables |= ["LEFT JOIN tags ON tickets.id = tags.o_id LEFT JOIN tag_objects ON tag_objects.id = tags.tag_object_id AND tag_objects.name = 'Ticket' LEFT JOIN tag_items ON tag_items.id = tags.tag_item_id"]
        query << 'tag_items.name IN (?)'

        bind_params.push block_condition[:value]
      elsif sql_helper.containable?(attribute_name)
        query << sql_helper.array_contains_one(attribute_name, block_condition[:value])
      end
    elsif block_condition[:operator] == 'contains all not'
      if attribute_name == 'tags' && attribute_table == 'ticket'
        query << "tickets.id NOT IN (
                        SELECT
                          DISTINCT tags.o_id
                        FROM
                          tag_objects, tag_items, tags
                        WHERE
                          tag_objects.id = tags.tag_object_id
                          AND tag_objects.name = 'Ticket'
                          AND tag_items.id = tags.tag_item_id
                          AND tag_items.name IN (?)
                        GROUP BY
                          tags.o_id
                        HAVING
                          COUNT(*) = ?
                      )"
        bind_params.push block_condition[:value]
        bind_params.push block_condition[:value].count
      elsif sql_helper.containable?(attribute_name)
        query << sql_helper.array_contains_all(attribute_name, block_condition[:value], negated: true)
      end
    elsif block_condition[:operator] == 'contains one not'
      if attribute_name == 'tags' && attribute_table == 'ticket'
        query << "tickets.id NOT IN (
                        SELECT
                          DISTINCT tags.o_id
                        FROM
                          tag_objects, tag_items, tags
                        WHERE
                          tag_objects.id = tags.tag_object_id
                          AND tag_objects.name = 'Ticket'
                          AND tag_items.id = tags.tag_item_id
                          AND tag_items.name IN (?)
                      )"
        bind_params.push block_condition[:value]
      elsif sql_helper.containable?(attribute_name)
        query << sql_helper.array_contains_one(attribute_name, block_condition[:value], negated: true)
      end
    elsif block_condition[:operator] == 'today'
      Time.use_zone(Setting.get('timezone_default')) do
        day_start = Time.zone.now.beginning_of_day.utc
        day_end   = Time.zone.now.end_of_day.utc

        query << "#{attribute} BETWEEN ? AND ?"
        bind_params.push day_start
        bind_params.push day_end
      end
    elsif block_condition[:operator] == 'before (absolute)'
      query << "#{attribute} <= ?"
      bind_params.push block_condition[:value]
    elsif block_condition[:operator] == 'after (absolute)'
      query << "#{attribute} >= ?"
      bind_params.push block_condition[:value]
    elsif block_condition[:operator] == 'within last (relative)'
      query << "#{attribute} BETWEEN ? AND ?"
      time = range(block_condition).ago
      bind_params.push time
      bind_params.push Time.zone.now
    elsif block_condition[:operator] == 'within next (relative)'
      query << "#{attribute} BETWEEN ? AND ?"
      time = range(block_condition).from_now
      bind_params.push Time.zone.now
      bind_params.push time
    elsif block_condition[:operator] == 'before (relative)'
      query << "#{attribute} <= ?"
      time = range(block_condition).ago
      bind_params.push time
    elsif block_condition[:operator] == 'after (relative)'
      query << "#{attribute} >= ?"
      time = range(block_condition).from_now
      bind_params.push time
    elsif block_condition[:operator] == 'till (relative)'
      query << "#{attribute} <= ?"
      time = range(block_condition).from_now
      bind_params.push time
    elsif block_condition[:operator] == 'from (relative)'
      query << "#{attribute} >= ?"
      time = range(block_condition).ago
      bind_params.push time
    elsif ['is less than', 'is less than or equal to', 'is greater than', 'is greater than or equal to'].include?(block_condition[:operator])
      operator = OPERATOR_WORDING_TO_SYNTAX[block_condition[:operator]]
      query << "#{attribute} #{operator} ?"
      bind_params.push block_condition[:value]
    else
      raise "Invalid operator '#{block_condition[:operator]}' for '#{block_condition[:value].inspect}'"
    end

    if query_wrap.present?
      query << query_wrap.gsub('###QUERY###', query.pop)
    end

    query.map! { "(#{it})" }

    [query, bind_params, tables]
  end

  def range(selector)
    selector[:value].to_i.send(selector[:range].pluralize)
  rescue
    raise 'unknown selector'
  end

  def validate_block_operator!(condition)
    raise "Invalid condition, block operator missing #{condition.inspect}" if condition[:operator].blank?
    return true if self.class.valid_block_operator?(condition[:operator])

    raise "Invalid condition, block operator '#{condition[:operator]}' is invalid #{condition.inspect}"
  end

  def validate_operator!(condition)
    raise "Invalid condition, operator missing #{condition.inspect}" if condition[:operator].blank?
    return true if self.class.valid_operator?(condition[:operator])

    raise "Invalid condition, operator '#{condition[:operator]}' is invalid #{condition.inspect}"
  end

  def time_based_trigger?(condition, warning:)
    case [condition[:name], options[:ticket_action]]
    in 'ticket.pending_time', 'reminder_reached'
      true
    in 'ticket.escalation_at', 'escalation'
      !warning
    in 'ticket.escalation_at', 'escalation_warning'
      warning
    else
      false
    end
  end

  # validate pre_condition values
  def validate_pre_condition_values!(condition)
    return if ['has changed', 'has reached', 'has reached warning'].include? condition[:operator]
    return if condition[:pre_condition].blank?
    return if %w[not_set current_user. specific].any? { |elem| condition[:pre_condition].start_with? elem }

    raise InvalidCondition, "Invalid condition pre_condition not set #{condition}!"
  end

  # validate value / allow blank but only if pre_condition exists and is not specific
  def validate_pre_condition_blank!(condition)
    return if ['has changed', 'has reached', 'has reached warning', 'is any of', 'is none of', 'is set', 'not set'].include? condition[:operator]

    if (condition[:operator] != 'today' && !condition.key?(:value)) ||
       (condition[:value].instance_of?(Array) && condition[:value].respond_to?(:blank?) && condition[:value].blank?) ||
       (condition[:operator].start_with?('contains') && condition[:value].respond_to?(:blank?) && condition[:value].blank?)
      raise InvalidCondition, "Invalid condition pre_condition nil #{condition}!" if condition[:pre_condition].nil?
      raise InvalidCondition, "Invalid condition pre_condition blank #{condition}!" if condition[:pre_condition].respond_to?(:blank?) && condition[:pre_condition].blank?
      raise InvalidCondition, "Invalid condition pre_condition specific #{condition}!" if condition[:pre_condition] == 'specific'
    end
  end

  def update_action_requires_changed_attributes?(condition, check)
    condition[:value] == 'update' && check && options[:changes_required] && changed_attributes.blank?
  end

  def self.valid_block_operator?(operator)
    VALID_BLOCK_OPERATORS.include?(operator)
  end

  def self.valid_operator?(operator)
    VALID_OPERATORS.include?(operator)
  end

  def valid?
    object_count, _objects = target_class.selectors(selector, **options, limit: 1, execution_time: true, ticket_id: 1, access: 'ignore')
    !object_count.nil?
  rescue
    false
  end
end