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Zammad is a web based open source helpdesk/customer support system.
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Martin Edenhofer b239021546 Improved auto wizard.
2015-05-24 23:59:11 +02:00
app Improved auto wizard. 2015-05-24 23:59:11 +02:00
config Improved auto wizard. 2015-05-24 23:59:11 +02:00
contrib Improved auto wizard. 2015-05-24 23:59:11 +02:00
db Change ticket_define_email_from to more human version. 2015-05-23 03:24:26 +02:00
doc added todos, replaced literals 2015-02-15 11:00:40 +01:00
extras added zammad.spec, removed obsolte specs 2013-12-04 21:48:53 +01:00
lib Improved auto wizard. 2015-05-24 23:59:11 +02:00
log Init version. 2012-04-10 15:31:21 +02:00
prototype style updates 2012-04-20 17:38:21 +02:00
public Added tests for Model.search(). 2015-05-05 12:50:15 +02:00
script Improved performance, move to threads. 2015-05-21 01:07:13 +02:00
test Added support to add initial org to initial user. 2015-05-23 01:54:33 +02:00
tmp Added pids directory. 2013-06-06 11:54:21 +02:00
vendor Applied rubocop Style/CommentIndentation. 2015-05-07 22:49:15 +02:00
.gitignore Improved cache backend. Heavy reduce of sql queries. 2015-02-25 21:52:14 +01:00
.rubocop.yml Removed unneded TODO, all relevant files are excluded now. 2015-05-08 16:13:32 +02:00
config.ru Init version. 2012-04-10 15:31:21 +02:00
CREDITS added todos, replaced literals 2015-02-15 11:00:40 +01:00
Gemfile Corrected with rubocop cop 'Style/IndentationConsistency'. 2015-05-01 14:37:18 +02:00
Guardfile Corrected with rubocop cop 'Style/HashSyntax'. 2015-04-27 15:42:53 +02:00
Rakefile removed metric_fu 2012-11-13 18:28:48 +01:00
README.md fixed build status image 2015-04-04 13:32:57 +02:00
README_elasticsearch.md Improved attachment test. 2015-04-07 01:56:53 +02:00
README_Install_Mac.md Updated readme's. 2014-04-02 15:02:53 +02:00
README_Install_Ubuntu.md Updated readme's. 2014-04-02 15:02:53 +02:00

README.md

![Build Status](http://ci.zammad.org/buildStatus/icon?job=Zammad Unittest Develop (MySQL)) ![Build Status](http://ci.zammad.org/buildStatus/icon?job=Zammad Unittest Develop (MariaDB Cluster)) Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system
     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
  1. Install all dependencies
     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> bundle install
  1. Configure your databases
     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
  1. Initialize your database
     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
  1. Change directory to zammad (if needed) and start the web server:
     zammad@shell> rake assets:precompile
     zammad@shell> puma -p 3000 # application web server
     zammad@shell> script/websocket-server.rb start # non blocking websocket server
     zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
  1. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.