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Zammad is a web based open source helpdesk/customer support system.
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Martin Edenhofer 44e379a3d0 Reduced total timeout.
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README.md

build status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system
     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
  1. Install all dependencies
     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> bundle install
  1. Configure your databases
     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
  1. Initialize your database
     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
  1. Change directory to zammad (if needed) and start the web server:
     zammad@shell> rake assets:precompile
     zammad@shell> puma -p 3000 # application web server
     zammad@shell> script/websocket-server.rb start # non blocking websocket server
     zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
  1. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.