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Zammad is a web based open source helpdesk/customer support system.
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Felix Niklas 1a67de73cf enhance popover behaviour 
faster show/hide, no hide when hovering over the popover
2015-01-14 22:59:56 +01:00
app enhance popover behaviour 2015-01-14 22:59:56 +01:00
config moved mark as seen to ruby function 2015-01-12 23:13:50 +01:00
contrib switching to unix domain sockets 2014-05-02 11:29:43 +02:00
db Improved unit tests, merged html2ascii to html2text. 2015-01-08 15:27:44 +01:00
doc Update GLOSSARY.md 2014-01-21 22:49:22 +01:00
extras added zammad.spec, removed obsolte specs 2013-12-04 21:48:53 +01:00
lib Moved from Marshal to JSON session files. 2015-01-13 15:53:15 +01:00
log Init version. 2012-04-10 15:31:21 +02:00
prototype style updates 2012-04-20 17:38:21 +02:00
public round big smiley icon edges 2015-01-13 02:20:52 +01:00
script Improved comments. 2015-01-13 17:03:58 +01:00
test Added dropped test. 2015-01-12 12:06:07 +01:00
tmp Added pids directory. 2013-06-06 11:54:21 +02:00
vendor Added class reload support, expecting rack layer. 2014-02-19 05:31:36 +01:00
.gitignore Improved ignore file. 2014-03-20 10:13:02 +01:00
config.ru Init version. 2012-04-10 15:31:21 +02:00
CREDITS add reply icon credit 2014-08-26 16:38:34 +02:00
Gemfile Removed version of v8. 2014-12-09 11:41:34 +01:00
Guardfile Changed default live reload port (to be able to have several live reload instances working at same time). 2014-12-22 13:37:34 +01:00
Rakefile removed metric_fu 2012-11-13 18:28:48 +01:00
README.md Don't run Bundler as root. Bundler can ask for sudo if it is needed, and installing your bundle as root will break this application for all non-root users on this machine. 2014-10-18 18:30:06 +02:00
README_elasticsearch.md Added es config. 2014-12-09 11:32:10 +01:00
README_Install_Mac.md Updated readme's. 2014-04-02 15:02:53 +02:00
README_Install_Ubuntu.md Updated readme's. 2014-04-02 15:02:53 +02:00

README.md

Build Status Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system
     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
  1. Install all dependencies
     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> bundle install
  1. Configure your databases
     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
  1. Initialize your database
     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
  1. Change directory to zammad (if needed) and start the web server:
     zammad@shell> rake assets:precompile
     zammad@shell> puma -p 3000 # application web server
     zammad@shell> script/websocket-server.rb start # non blocking websocket server
     zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
  1. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.