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Zammad is a web based open source helpdesk/customer support system.
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Ruby 53%
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Rene Reimann 043d2e2ffb Fixes #3761 - Oversized-mail sender not properly formatted.
2026-03-16 14:59:59 +01:00
.claude Maintenance: Fix broken symlinks to AI agent instructions. 2025-10-31 15:43:57 +00:00
.dev Maintenance: Update dependency cypress to ^15.12.0 2026-03-14 09:58:30 +01:00
.devcontainer Maintenance: Devcontainer - Improve post create script. 2026-03-10 08:30:54 +00:00
.eslint-plugin-zammad Maintenance: Update dependency eslint to ^10.0.3 2026-03-09 07:29:39 +01:00
.git-hooks/pre_commit Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
.github Maintenance: Switch docker image tags to a sortable format 2026-03-12 08:34:08 +01:00
.gitlab Maintenance: improve sharding of tests for shorter pipeline times 2026-03-06 21:06:02 +01:00
app Fixes #3761 - Oversized-mail sender not properly formatted. 2026-03-16 14:59:59 +01:00
bin Closes #5961 - Maintenance: Double quote to prevent globbing and word splitting 2026-02-25 08:33:33 +00:00
config Fixes #5990 - Railsserver not starting if ZAMMAD_WEB_CONCURRENCY is set to an empty value 2026-03-06 15:13:30 +01:00
contrib Fixes #5982 - Upgrading from 6 to 7: redis url not recognized 2026-03-06 12:53:09 +02:00
db Fixes #6002 - Knowledge Base shown in sidebar when deactivated in admin panel. 2026-03-12 16:05:24 +01:00
doc/developer_manual Maintenance: Devcontainer - Add variant with a mailserver. 2026-03-03 15:26:41 +00:00
i18n Fixes #5998 - Add a toggle to the AI provider. 2026-03-12 08:01:40 +00:00
lib Maintenance: Make build query condition more robust. 2026-03-16 09:10:48 +01:00
log Init version. 2012-04-10 15:31:21 +02:00
public Fixes #2319 - Replying to your own articles (agent perspective) or other situations does not generate a signature on reply 2026-03-11 14:06:13 +01:00
script Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
spec Fixes #3761 - Oversized-mail sender not properly formatted. 2026-03-16 14:59:59 +01:00
test Maintenance: Improve AI provider model default values and tests. 2026-03-11 13:54:28 +01:00
tmp Maintenance: Enable Markdown linting and adjust content. 2025-03-20 14:43:32 +01:00
vendor Refactoring: Resolved vendor/lib/* path by moving OmniAuth custom authentication backends to lib/omniauth/. 2019-10-28 08:51:22 +01:00
.buildpacks Maintenance: Update buildpack to fix corepack build issues 2025-02-05 07:55:46 +01:00
.dockerignore Fixes 5685 - Docker stack cannot run Rails without using the docker entrypoint 2025-07-02 10:28:28 +02:00
.editorconfig Maintenance: Switch from eslint only setup to oxlint together with eslint. 2025-06-11 19:45:28 +02:00
.gitattributes Feature: Integrate a built-in code editor for custom webhook payloads. 2023-04-13 10:10:34 +02:00
.gitignore Maintenance: Devcontainer - Add variant with a mailserver. 2026-03-03 15:26:41 +00:00
.gitlab-ci.yml Maintenance: Refactored GitLab CI configuration for better maintainability (phase 2). 2022-06-17 15:26:11 +02:00
.gitleaks.toml Revert "Maintenance: Add missing ignore for gitleaks regarding tests." 2025-01-27 12:11:19 +01:00
.graphql_code_generator.js Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
.graphqlrc.json Feature: Mobile - Use GraphQL query for search 2022-08-12 14:18:22 +02:00
.markdownlint.yml Maintenance: Update markdownlint rules. 2025-11-13 10:01:21 +00:00
.npmrc Maintenance: Update pnpm to v10 2025-02-27 18:34:10 +01:00
.overcommit.yml Feature: Desktop view - Reimplement user ticket information widgets. 2025-11-27 08:34:54 +00:00
.oxlintrc.json Maintenance: Update dependency oxlint to ^1.38.0 2026-01-09 10:20:46 +01:00
.pkgr.yml Maintenance: repair SLES 15 build 2025-12-08 11:40:59 +01:00
.prettierignore Maintenance: Update dependency rubocop to v1.76.0 2025-06-10 10:53:01 +03:00
.prettierrc.json Maintenance: Reconfigure TailwindCSS plugin for prettier. 2026-02-13 08:19:50 +00:00
.rspec Working on issue #368 - big time refactoring, adding of rspec and additional tests. 2016-11-25 17:16:08 +01:00
.rubocop.yml Maintenance: Move rubocop support files to the new .dev folder. 2024-05-13 14:55:55 +02:00
.ruby-version Maintenance: Switch to Ruby 3.4.8 2026-02-05 10:25:42 +01:00
.stylelintrc.json Maintenance: Update Stylelint packages (major) 2026-01-19 08:28:57 +01:00
.yardopts Maintenance: Move yard support file to the new .dev folder. 2024-05-13 14:57:45 +02:00
AGENTS.md Maintenance: Fix broken symlinks to AI agent instructions. 2025-10-31 15:43:57 +00:00
BREAKING_CHANGES.md Maintenance: Update Catalan locale breaking change text. 2026-02-24 09:04:19 +00:00
browserlist add autoprefixer, remove manual prefixes 2015-05-21 16:49:07 +02:00
CHANGELOG.md Maintenance: Update version number. 2026-02-10 08:50:25 +01:00
CODE_OF_CONDUCT.md Maintenance: Enable Markdown linting and adjust content. 2025-03-20 14:43:32 +01:00
coffeelint.json Fixes #2709, fixes #2666, fixes #2665, fixes #556, fixes #3275 - Refactoring: Implement new translation toolchain based on gettext. 2021-11-15 16:58:19 +01:00
config.ru Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
Dockerfile Fixes #6009 - Zammad backup docker image error with postgresql version 18+. 2026-03-16 12:04:23 +00:00
eslint.config.ts Follow-up 6d93aa782f - Update dependency eslint to ^10.0.3 2026-03-09 13:14:38 +01:00
Gemfile Maintenance: Update ruby-keycloak-admin gem. 2026-02-10 13:04:27 +01:00
Gemfile.lock Maintenance: Update dependency pry-stack_explorer to v0.6.2 2026-03-14 09:58:22 +01:00
LICENSE Maintenance: Update license to original text to make GitHub recognize it - closes #3398. 2021-02-09 08:26:39 +01:00
LICENSE-3RD-PARTY.txt Fixes #4616 - Two-factor authentication (2FA): Security Keys 2023-06-01 09:26:46 +02:00
LICENSE-ICONS-3RD-PARTY.json Feature - Ticket Summary: Possibility to add generated next steps to checklists 2025-04-09 15:17:15 +02:00
logo.svg Maintenance: Update release script to update publiccode.yml. 2026-01-19 10:31:47 +01:00
package.json Maintenance: Update Test related packages (major) 2026-03-16 09:38:46 +01:00
pnpm-lock.yaml Maintenance: Update Test related packages (major) 2026-03-16 09:38:46 +01:00
Procfile Maintenance: Rename background worker service in service definition files to work around a packager.io issue. 2022-06-08 07:41:15 +00:00
Procfile.dev Fixes: Mobile - Restarting dev server redirects the app to error page. 2022-10-27 09:49:22 +02:00
Procfile.dev-https Maintenance: Update dependency localhost to v1.3.0 2024-04-15 08:31:41 +02:00
publiccode.yml Maintenance: Update publiccode.yml to add used by information. 2026-03-02 09:13:15 +01:00
rake Maintenance: Update Tailwind/Styling packages 2022-12-20 10:25:24 +01:00
Rakefile Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
README.md Maintenance: Enable Markdown linting and adjust content. 2025-03-20 14:43:32 +01:00
SECURITY.asc Maintenance: Correct the PGP key formatting, add security.txt 2024-11-28 11:01:41 +01:00
SECURITY.md Maintenance: Remove outdated SonarJS reference 2025-07-22 10:17:32 +01:00
security.txt Maintenance: Correct the PGP key formatting, add security.txt 2024-11-28 11:01:41 +01:00
tsconfig.base.json Maintenance: Update Vite packages (major) 2025-09-08 14:28:48 +02:00
tsconfig.json Maintenance: Move cypress folder to the new .dev directory. 2024-05-17 09:16:33 +02:00
VERSION Maintenance: Update version number. 2026-02-10 08:50:25 +01:00
vite.config.mjs Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00

README.md

Welcome to Zammad

Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?

Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media.

The Software

The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.

The Company - Zammad GmbH

The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer!

Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀

The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!

Status

  • Toolchain: CI docker-release workflow documentation status
  • Docker container images: Docker images for Zammad Dockerhub Pulls
  • Helm chart for Kubernetes: Artifact Hub Release downloads
  • Download DEB/RPM: binary packages for Zammad stable binary packages for Zammad develop
  • License: AGPL license

Further Information

Thanks! ❤️ ❤️ ❤️

Your Zammad Team