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189 commits

Author SHA1 Message Date
Dusan Vuckovic
9aba512ab5 Fixes #6077 - AI tokens usage with Azure AI. 2026-04-17 08:02:36 +01:00
Dusan Vuckovic
281f39ead8 Fixes #6060 - Missing temperature support by some models for some providers. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-04-15 12:42:16 +01:00
renovatebot
08c8a99a9a Maintenance: Update dependency mail to v2.9.0 2026-04-14 11:27:16 +03:00
Dominik Klein
8a987e2672 Maintenance: Improve AI provider model default values and tests. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2026-03-11 13:54:28 +01:00
Florian Liebe
c2ea5e1613 Fixes #5992 - Mail content is attached as document.html for a non-multipart text/html mail. 2026-03-09 10:01:44 +01:00
Mantas Masalskis
752ace59f7 Fixes #5897 - Emails cannot be fetched from mailbox 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Mantas <mm@zammad.com>
 2026-01-08 16:37:31 +02:00
Florian Liebe
6866604bdf Maintenance: Renew client configuration for Keycloak. 2026-01-08 14:03:33 +01:00
Florian Liebe
8a840d4ee2 Fixes #5905 - E-mail is added as file attachment. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
 2026-01-08 14:02:43 +01:00
Florian Liebe
ef966e6fd3 Maintenance: Improve text tool result spec. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-12-12 14:42:01 +01:00
Benjamin Scharf
991bf7aaf5 Fixes #5849 - Ticket Summary - Recognize text in images. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-12-12 10:53:50 +00:00
Mantas Masalskis
1aac3af8df Maintenance: Regenerate outdated test emails 2025-12-01 11:35:52 +02:00
Dusan Vuckovic
4648cd6a73 Maintenance: Stabilize calendar spec. 2025-11-27 12:30:29 +00:00
Marcel Bialas
183ff3ea24 Fixes #5227 - Ensure email subjects with prefixed whitespace are parsed correctly 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
 2025-11-11 12:24:54 +01:00
Dominik Klein
735783b4b8 Maintenance: Add AI text tool prompt improvements. 2025-10-30 16:42:42 +01:00
Mantas Masalskis
52f6589a61 Maintenance: Improving API-Token management for Zammad AI 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Benjamin Scharf <bs@zammad.com>
 2025-10-28 13:43:44 +01:00
Florian Liebe
f1bf73beaa Maintenance: AI Analytics - Add meta data from provider call inside AI analytic run entry. 
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
 2025-10-27 13:08:44 +01:00
Dominik Klein
0c20433dda Fixes #5817 - Reduce loss of paragraphs (and other HTML tags) and improve language situation. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-10-23 23:20:58 +02:00
Benjamin Scharf
88b9770f4d Fixes #5768 - Feature: AI Analytics - Ticket Summary - Collection of agent feedback. 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-10-16 12:16:02 +01:00
Dominik Klein
0bb32d89e0 Maintenance: Fix problem with empty response handling in ai middleware service. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-10-06 14:44:00 +02:00
Florian Liebe
a7c93e4108 Maintenance: Update SAML client in CI. 2025-10-02 12:17:25 +02:00
Martin Gruner
3a3e0fbdde Fixes #5793 - Do not add successful health check requests to AI HTTPLog 2025-09-30 13:22:26 +02:00
Benjamin Scharf
a0e2d5fe6d Fixes #5551 - Add Mistral AI to the list of supported AI providers 2025-09-16 14:06:22 +02:00
Dominik Klein
0b10de2834 Fixes #5759 - Custom GPT model not working. 2025-09-07 10:16:43 +02:00
Florian Liebe
2826fb7627 Maintenance: Update Zendesk cassettes. 2025-09-03 09:15:56 +02:00
Florian Liebe
5878931b96 Maintenance: Add VCR cassette for Zammad AI. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-08-29 12:49:34 +02:00
Florian Liebe
67208d7715 Maintenance: Update OpenStreetMap related test. 2025-08-28 09:50:01 +02:00
Dusan Vuckovic
91a10e6503 Maintenance: Make VCR cassettes work again for some external services. 2025-08-22 12:10:26 +01:00
Benjamin Scharf
88166ef181 Feature: Writing Assistant - Possibility to use custom text tools. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-08-20 16:01:58 +01:00
Martin Gruner
64fa255e50 Fixes #5583 - Remove Slack integration 2025-08-05 09:29:16 +02:00
Martin Gruner
4e00e007a7 Fixes #5581 - Remove Twitter support 2025-08-04 14:41:12 +02:00
Florian Liebe
2ef6b264b8
Maintenance: Update Zendesk cassettes. 2025-07-10 08:40:55 +02:00
Martin Gruner
1b7818a415 Fixes #5656 - Allow selection of used model for suitable AI provider 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Martin Gruner <mg@zammad.com>
 2025-06-11 13:34:28 +02:00
Mantas Masalskis
b2053cc5a9 Fixes #5640 - Email with multipart/mixed is missing some parts 2025-06-09 13:03:20 +03:00
Benjamin Scharf
a2136ce304 Feature: Zammad Smart Assist - Agent article reply with assistance AI tools 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
 2025-05-15 15:40:12 +02:00
Tobias Schäfer
7f4c38cd69 Fixes #5550 - Add Azure to the list of supported AI providers 
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-05-15 13:14:53 +02:00
Dusan Vuckovic
5fc7728919 Fixes #5549 - Feature: Add Anthropic to the list of supported AI providers. 
Co-authored-by: Martin Gruner <mg@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-05-14 15:48:34 +01:00
Florian Liebe
9e2b09ffbe Fixes #5577 - Email is not shown correctly in Zammad. 
Co-authored-by: Tobias Schäfer <ts@zammad.com>
 2025-05-12 13:28:43 +02:00
Dominik Klein
9797e2cf14 Maintenance: Improve AI provider handling for better usage in vector context and none json response format. 2025-05-07 08:49:30 +02:00
Mantas Masalskis
5d76e33440 Fixes #4680 - Japanese emails importing incorrectly 2025-04-14 18:51:04 +02:00
Dominik Klein
54dbd7d504 Fixes #5526 - Zammad Smart Assist: Summarize Ticket 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Rolf Schmidt <rolf.schmidt@zammad.com>
Co-authored-by: Tobias Schäfer <ts@zammad.com>
Co-authored-by: Martin Gruner <mg@zammad.com>
 2025-04-04 12:17:12 +02:00
Florian Liebe
60faa9534d
Maintenance: Update Microsoft Teams webhook spec. 2025-03-20 08:30:45 +01:00
Dominik Klein
c1c1a0bb0e Maintenance: Updated Zendesk cassette after some tickets were permantly deleted. 2025-02-11 10:18:15 +01:00
Dominik Klein
253689146c Follow up af56699 - Fixes #5474 - Failing import when an existing zendesk custom attribute name is equal an internal Zammad attribute name. 2025-01-29 16:16:01 +01:00
Martin Gruner
8e8fa12a47 Maintenance: Fix OSM integration test 2025-01-27 11:23:10 +01:00
Mantas Masalskis
ef47d6c1ed Maintenance: Improves email drivers. 
- Added POP3 driver test.
- Improved IMAP driver test.
- Unified repeating code into a base class.
- Structural code improvements, increasing maintainability.
 2025-01-23 15:12:57 +01:00
Dusan Vuckovic
85ec12a330 Fixes #5464 - Introduce/Enhance archive mode in all e-mail-style channels. 
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
 2025-01-21 16:22:10 +01:00
Dominik Klein
0ddef4e806 Maintenance: Update zendesk cassette after some ticket deletions. 2025-01-10 08:49:34 +01:00
Dominik Klein
67bd6ea64a
Fixes #5379 - New M365 Channel using GraphAPI instead of IMAP/SMTP 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Martin Gruner <mg@zammad.com>
Co-authored-by: Tobias Schäfer <ts@zammad.com>
 2025-01-09 15:55:18 +01:00
Rolf Schmidt
ed079e358e Fixes #5428 - Notification loops because mail bouncing timeouts do not apply to users in system notifications. 
Co-authored-by: Florian Liebe <fl@zammad.com>
 2024-12-05 11:08:41 +01:00
Dominik Klein
3048865b20 Fixes #5376 - Kayako import ignores closed cases that are older than 30 days. 2024-10-17 21:46:09 +02:00