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306 commits

Author SHA1 Message Date
Dusan Vuckovic
63a60982a4 Fixes #6126 - Updating ticket as closed via keyboard shortcut fails on an OTRS migrated system. 2026-05-20 10:10:29 +01:00
Mantas Masalskis
aaa4700468 Maintenance: Renames 422 HTTP response code from unprocessable_entity to unprocessable_content due to RFC update 2026-04-22 18:23:21 +03:00
Rene Reimann
4f82c779ce Fixes #5968 - OTRS import HTTP timed out 2026-03-11 14:25:41 +01:00
Mantas Masalskis
a1b9ef2bbb Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
renovatebot
6cd954dfa6 Maintenance: Update dependency rubocop to v1.79.1 2025-08-04 11:39:06 +02:00
renovatebot
6075d21704 Maintenance: Update dependency rubocop to v1.77.0 2025-06-23 13:21:06 +02:00
Martin Gruner
e783acf7ce Maintenance: Add thread name information to make thread dumps more useful 2025-03-12 08:17:55 +01:00
renovatebot
b06278e41c Maintenance: Update dependency rubocop to v1.73.2 2025-03-05 07:31:15 +01:00
renovatebot
d0648dbcf0 Maintenance: Update dependency rubocop to v1.73.1 2025-02-28 07:13:04 +01:00
Mantas Masalskis
a08e30199b Fixes #5191 - Error when merging tickets in Zammad, if the default name for the status "merged" was changed. 2025-02-18 19:12:31 +01:00
Mantas Masalskis
10f627cb69 Maintenance: Update copyright information 2025-01-01 17:39:43 +02:00
Martin Gruner
d1cb708c5f Maintenance: Drop unused column ticket_articles.references 2024-09-09 10:44:34 +02:00
Dominik Klein
fecdb19362 Fixes #5114 - OTRS import: When importing queues with a parent queue to Zammad the migration then stops 2024-04-09 21:22:42 +02:00
Dominik Klein
b7cde8a40b Fixes #5054 - OTRS import: After an OTRS import some statuses have a wrong ignore_escalation setting in Zammad. 2024-02-16 09:02:45 +01:00
Dominik Klein
b10530b0ba Fixes #5027 - OTRS import: When importing OTRS fields where the attribute key contains two colons „::“ in it, these attributes are removed in the Zammad object. 2024-02-15 13:26:10 +01:00
Florian Liebe
7e1908320e Feature: Desktop-View - Migrate from another system. 
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Tobias Schäfer <ts@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
 2024-02-09 19:06:53 +01:00
Mantas Masalskis
9d50a0b5e7 Maintenance: Update to Ruby 3.2.2. 2024-01-03 08:47:59 +01:00
Dominik Klein
e054d6ca79 Maintenance: Update copyright information. 2024-01-02 11:55:19 +01:00
Martin Gruner
59aa4818ec Maintenance: Drop unused ticket state + type 'removed' 
Co-authored-by: Florian Liebe <fl@zammad.com>
 2023-12-01 11:25:29 +01:00
Dominik Klein
118c19eb79 Maintenance: Improved and fixed problems with Freshdesk migration. 2023-11-27 20:00:38 +01:00
Dominik Klein
133eccebe0 Fixes #4902 - OTRS import fails when default closed states at the OTRS side not exist. 2023-10-24 11:01:37 +02:00
Dominik Klein
025c4ff921 Fixes #1887 - OTRS import: Wrong next StateID for pending close states. 2023-02-09 12:30:19 +01:00
Dominik Klein
bfc4c62c4e Fixes #1713 - OTRS migration fails with ForeignKeyViolation. 2023-02-09 11:38:06 +01:00
Mantas Masalskis
3505024b29 Maintenance: Switch to Ruby 3.1.3 2023-01-13 08:58:20 +01:00
Dominik Klein
44357a8474 Fixes #4439 - OTRS Import is not using source "RealTillTimeNotUsed" attribute information in target "pending_time" attribute. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2023-01-03 16:46:51 +01:00
Florian Liebe
9dfc232536 Maintenance: Update copyright information. 2023-01-02 16:19:55 +01:00
Dominik Klein
83ebd41027 Fixes #4438 - OTRS Import is not using (agent&customer) article creator information. 2022-12-31 11:51:44 +01:00
Dominik Klein
2c91175cd2 Fixes #4400 - OTRS migration from lower then OTRS 6 doesn't import article creation time. 2022-11-30 23:35:16 +01:00
Rolf Schmidt
96407e3a36 Fixes #4143 - LDAP import job no longer starts automatically. 2022-06-23 15:20:26 +02:00
Martin Gruner
b8adb613d1 Maintenance: Removed some leftovers of legacy Scheduler. 2022-06-13 12:55:57 +02:00
Rolf Schmidt
fd444996c4 Fixes #3141 - Multiple LDAP server configurations. 2022-05-30 09:49:39 +02:00
Dominik Klein
ea05aefdf9 Fixes #4057, fixes #2375 - OTRS migration currently do not support custom dropdown multi-select fields. 2022-05-09 18:03:00 +02:00
Dominik Klein
a6b6f391ea Fixes #4055 - Migrations (Zendesk, Kayako) currently do not support custom dropdown multi-select fields. 2022-04-22 16:40:18 +02:00
Rolf Schmidt
0b6010c390 Maintenance: Replace zammad specific cache approach by rails low level caching. 2022-04-04 08:43:27 +02:00
Rolf Schmidt
534efbb5fe Maintenance: Drop Store.add and use rails way creation instead. 2022-03-15 11:52:55 +01:00
Martin Gruner
24c3bdfd87 Maintenance: Update copyright header. 2022-01-01 14:38:12 +01:00
Dominik Klein
dd30b18285 Fixes #3698 - Import for kayako during the setup. 2021-10-20 11:43:35 +02:00
Martin Gruner
a389b8f07c Maintenance: Replace rand() where possible 2021-09-20 12:47:05 +02:00
Dominik Klein
83eb5fc0b1 Fixes #3235 - OTRS migration doesn't import article creation time. 2021-09-15 15:10:20 +00:00
Martin Gruner
3e2ad0e19c Maintenance: Bump rubocop from 1.20.0 to 1.21.0 2021-09-14 09:46:08 +02:00
Rolf Schmidt
05a471f90d Fixes #3709, #Fixes 1262 - Core Workflow implementation 2021-08-25 14:24:42 +02:00
Thorsten Eckel
b8b57781b7 Maintenance: Activated rubocop Layout/LeadingCommentSpace. 2021-07-19 15:43:33 +02:00
Thorsten Eckel
916bb77066 Maintenance: Activated rubocop Layout/SpaceInsideParens. 2021-07-19 15:36:48 +02:00
Thorsten Eckel
ca56de3648 Maintenance: Updated to Rails 6.0.4 and the new Zeitwerk autoloader. 
This changes the minimum supported version of PostgreSQL to 9.3.
 2021-06-23 11:35:27 +00:00
Martin Gruner
5df98684da Maintenance: Update copyright information and add a new rubocop cop to watch over it. 2021-06-01 12:20:20 +00:00
Mantas Masalskis
c45b5ac51f Refactoring: Deprecate custom Cache implementation and wrap native Rails cache instead. 2021-05-31 13:05:54 +00:00
Thorsten Eckel
8790e389be Fixes issue #865 - Freshdesk import 2021-05-25 12:30:12 +00:00
Mantas Masalskis
041bf51b52 Maintenance: Rubocop enforces %r{} regular expression style 2021-05-12 14:37:44 +03:00
Martin Edenhofer
06be90f038 Fixes #3435 - Broken counter check for attributes examples causes exchange integration wizard to check all entries instead of 50. 2021-03-01 14:23:03 +00:00
Marcel Herrguth
eaa1f1f92b Fixes #3307 - Zendesk migration of textareas fails 2020-11-30 13:18:04 +01:00