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19102 commits 52 branches 108 tags 1 GiB
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1236 commits

Author SHA1 Message Date
Dominik Klein
74643e1ecc Maintenance: Inactivate deprecated es-ca locale with Zammad 7.x. 2026-05-22 16:14:03 +02:00
Mantas Masalskis
387893ba06 Maintenance: Ensure case-insensitive tags uniqueness at database level 2026-05-22 13:11:31 +03:00
Dusan Vuckovic
63a60982a4 Fixes #6126 - Updating ticket as closed via keyboard shortcut fails on an OTRS migrated system. 2026-05-20 10:10:29 +01:00
Dominik Klein
8ac7f8d3f1 Maintenance: Temporarily hide the AI knowledge base answer generation feature. 2026-05-19 11:24:27 +02:00
Mantas Masalskis
4af94a2f85 Follow up - aeab3788 - Fixes #6056 - Allow wildcards in no_proxy configuration 2026-04-29 11:41:05 +03:00
Joe Schröcker
acf29ee0cc Maintenance - Cleanup remaining MySQL mentions 
Co-authored-by: Joe Schroecker <js@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
 2026-04-29 09:21:16 +02:00
Benjamin Scharf
02be81204d Feature: Knowledge Base Answers from Ticket - Show AI-Avatar 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2026-04-24 08:35:31 +02:00
Mantas Masalskis
1e20dc5e1e Maintenance: Ensure services have a single entry point and an easy way to pass current user 2026-04-23 12:39:32 +03:00
Rolf Schmidt
bf33ae76eb Fixes #6072 - ai_action field resolves into error on ticket get request. 
Co-authored-by: Florian Liebe <fl@zammad.com>
 2026-04-13 12:18:51 +02:00
Marcel Bialas
c8407aecf5 Fixes #6001 - AI - Create Knowledge Base (KB) answers from solved tickets. 
Co-authored-by: Marcel Bialas <mb@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2026-04-10 15:36:26 +02:00
Florian Liebe
60b079a94c Maintenance: Improve SSO mechanism. 2026-04-07 09:37:48 +02:00
Florian Liebe
f2d4a06657 Fixes #5762 - AI Analytics> Writing Assistant> Possibilities to investigate satisfaction with a writing assistant result. 
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Rene Reimann <rr@zammad.com>
 2026-03-30 21:04:43 +02:00
Joe Schroecker
c4c3653ec5 Fixes #5053 - Settings>Security>Passwords values not casted properly when changed via API 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Joe Schroecker <js@zammad.com>
 2026-03-23 13:42:24 +00:00
Dusan Vuckovic
2f5f7e8252 Follow-up 0f036a951f - Fixes #5998 - Add a toggle to the AI provider. 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-03-17 08:22:50 +00:00
Dusan Vuckovic
7a6d56633b Feature - Desktop view: Add online notification after background job finishes. 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-03-16 14:48:43 +00:00
Dominik Klein
f4f4f168ca Fixes #6002 - Knowledge Base shown in sidebar when deactivated in admin panel. 2026-03-12 16:05:24 +01:00
Rolf Schmidt
9703141986 Follow up f88d427904 - Fixes #5667 - Add migration for reserved word data. 
Co-authored-by: Florian Liebe <fl@zammad.com>
 2026-03-05 13:24:57 +01:00
Mantas Masalskis
1615e3c995 Maintenance: Improve configuration details returned by the server. 
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Marcel Bialas <mb@zammad.com>
Co-authored-by: Martin Gruner <mg@zammad.com>
 2026-03-04 08:07:54 +01:00
Balázs Úr
e82bf42c32 Closes #5952 - Maintenance: Fix typos. 2026-02-26 08:32:33 +00:00
Florian Liebe
51e2d16477 Maintenance: Improve handling of internal object manager attributes in desktop view. 2026-02-20 21:48:54 +01:00
Florian Liebe
cefd7e5852 Fixes #5958 - Object attributes can be created with an empty display label. 
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-02-20 10:32:21 +01:00
Mantas
e03b626831 Maintenance: Ensure new migrations use integer primary keys consistently 2026-02-12 16:38:39 +02:00
Marcel Herrguth
4ac0015295 Fixes #5945 - migrate user preferences to new Catalan locale code 2026-02-10 16:15:39 +02:00
Dusan Vuckovic
18206b495c Follow-up 906c3f1 - Prevent an organization from being both primary and secondary. 2026-02-06 22:55:22 +00:00
Florian Liebe
9883119823 Feature: AI - Improve expectation management. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-02-05 11:14:15 +01:00
Dominik Klein
0e2199f23f Maintenance: Improve the AI ticket summary prompt for better conversation handling. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Marcel Bialas <mb@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-02-04 11:25:10 +01:00
Mantas Masalskis
b0d00d0b17 Maintenance: Adds Setting to accept extra attributes in Form endpoint 2026-01-16 13:39:29 +02:00
Mantas Masalskis
edc14262db Fixes #5908 - AI-Agent running flag stays active when a error occurs during the execution 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
 2026-01-14 10:54:07 +02:00
Dusan Vuckovic
b55120115a Feature: Beta feedback - Allow admins to enable beta-switch by role. 
Co-authored-by: Marcel Bialas <mb@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2026-01-13 14:44:37 +00:00
Benjamin Scharf
fc50e7dd4d Feature - Write Assistant - Add example of "Translate to English" 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Dominik Klein <dk@zammad.com>
 2026-01-13 11:17:07 +01:00
Mantas Masalskis
a1b9ef2bbb Maintenance: Update copyright information. 2026-01-02 15:41:09 +02:00
Mantas Masalskis
af6e957815 Fixes #5853 - Add concurrency to channel fetching 2025-12-19 12:52:22 +02:00
Mantas Masalskis
b465e615b2 Fixes #5887 - Knowledge Base search extremely slow despite fast Elasticsearch response 2025-12-16 17:58:09 +02:00
Florian Liebe
aaaf04f3ff Fixes #5879 - Ticket categorization via AI agent can lead to a non-existing category displayed in the ticket. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-12-12 12:38:16 +01:00
Mantas Masalskis
d3bbe780d0 Fixes #5655 - Time-event trigger fires only once a day per ticket 2025-12-09 19:13:07 +02:00
Dominik Klein
f9849d3f43 Fixes #5845 - Webhooks > Add new authentication method and usage of different HTTP methods to improve third-party usage. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-11-14 12:47:13 +01:00
Dominik Klein
48a902c9b8 Maintenance: Improve permission and screen configuration for ticket object attribute 'customer_id'. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-11-11 17:06:58 +01:00
Dominik Klein
4c07a3c70b Feature: Desktop view - Overviews > Overviews should always ensure a clear and positive experience. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-11-10 09:35:15 +01:00
Dusan Vuckovic
cfeee1ef5d Feature: Desktop view - Add recently closed list (instead of current recently viewed implementation). 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-11-07 11:35:42 +00:00
Ralf Schmid
5e0c01d284 Maintenance: fix typo and improve wording for AI logs 2025-11-05 15:59:42 +01:00
Dominik Klein
735783b4b8 Maintenance: Add AI text tool prompt improvements. 2025-10-30 16:42:42 +01:00
Mantas Masalskis
52f6589a61 Maintenance: Improving API-Token management for Zammad AI 
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Benjamin Scharf <bs@zammad.com>
 2025-10-28 13:43:44 +01:00
Dominik Klein
0c20433dda Fixes #5817 - Reduce loss of paragraphs (and other HTML tags) and improve language situation. 
Co-authored-by: Dominik Klein <dk@zammad.com>
Co-authored-by: Florian Liebe <fl@zammad.com>
 2025-10-23 23:20:58 +02:00
Benjamin Scharf
88b9770f4d Fixes #5768 - Feature: AI Analytics - Ticket Summary - Collection of agent feedback. 
Co-authored-by: Benjamin Scharf <bs@zammad.com>
Co-authored-by: Mantas Masalskis <mm@zammad.com>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
 2025-10-16 12:16:02 +01:00
Florian Liebe
835f81083a Follow-up cc3ef143d1750aa72fe5d38781a862a1f7473de1: Maintenance: Improve handling of sensitive data in HTTP log. 2025-09-24 07:50:15 +02:00
Florian Liebe
07937f55c8 Follow-up cc3ef143: Maintenance: Improve handling of sensitive data in HTTP log. 
Co-authored-by: Dominik Klein <dk@zammad.com>
 2025-09-23 16:06:27 +02:00
Florian Liebe
176aa822c6 Follow-up cc3ef143d1750aa72fe5d38781a862a1f7473de1: Maintenance: Improve handling of sensitive data in HTTP log. 
Co-authored-by: Dominik Klein <dk@zammad.com>
 2025-09-23 16:06:27 +02:00
Florian Liebe
7abec61de6 Maintenance: Improve handling of sensitive data in HTTP log. 
Co-authored-by: Dominik Klein <dk@zammad.com>
 2025-09-23 16:06:27 +02:00
Florian Liebe
64d8238a2f Fixes #5789 - Group summary setting is adjustable in the object manager. 2025-09-23 10:24:39 +02:00
Dominik Klein
67d9ccb456 Maintenance: Added small improvements for the welcome ticket content. 2025-09-23 10:19:58 +02:00