diff --git a/Gemfile b/Gemfile
index c0bac5381a..6324a4b63c 100644
--- a/Gemfile
+++ b/Gemfile
@@ -4,7 +4,7 @@ source 'https://rubygems.org'
 
 # core - base
 ruby '3.2.4'
-gem 'rails', '~> 7.1.4'
+gem 'rails', '~> 7.2.0'
 
 # core - rails additions
 gem 'activerecord-import'
diff --git a/Gemfile.lock b/Gemfile.lock
index 8782684675..10f4aa2803 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -33,63 +33,58 @@ GEM
       simple_po_parser (~> 1.1.6)
     aasm (5.5.0)
       concurrent-ruby (~> 1.0)
-    actioncable (7.1.5)
-      actionpack (= 7.1.5)
-      activesupport (= 7.1.5)
+    actioncable (7.2.2)
+      actionpack (= 7.2.2)
+      activesupport (= 7.2.2)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
       zeitwerk (~> 2.6)
-    actionmailbox (7.1.5)
-      actionpack (= 7.1.5)
-      activejob (= 7.1.5)
-      activerecord (= 7.1.5)
-      activestorage (= 7.1.5)
-      activesupport (= 7.1.5)
-      mail (>= 2.7.1)
-      net-imap
-      net-pop
-      net-smtp
-    actionmailer (7.1.5)
-      actionpack (= 7.1.5)
-      actionview (= 7.1.5)
-      activejob (= 7.1.5)
-      activesupport (= 7.1.5)
-      mail (~> 2.5, >= 2.5.4)
-      net-imap
-      net-pop
-      net-smtp
+    actionmailbox (7.2.2)
+      actionpack (= 7.2.2)
+      activejob (= 7.2.2)
+      activerecord (= 7.2.2)
+      activestorage (= 7.2.2)
+      activesupport (= 7.2.2)
+      mail (>= 2.8.0)
+    actionmailer (7.2.2)
+      actionpack (= 7.2.2)
+      actionview (= 7.2.2)
+      activejob (= 7.2.2)
+      activesupport (= 7.2.2)
+      mail (>= 2.8.0)
       rails-dom-testing (~> 2.2)
-    actionpack (7.1.5)
-      actionview (= 7.1.5)
-      activesupport (= 7.1.5)
+    actionpack (7.2.2)
+      actionview (= 7.2.2)
+      activesupport (= 7.2.2)
       nokogiri (>= 1.8.5)
       racc
-      rack (>= 2.2.4)
+      rack (>= 2.2.4, < 3.2)
       rack-session (>= 1.0.1)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5)
-      actionpack (= 7.1.5)
-      activerecord (= 7.1.5)
-      activestorage (= 7.1.5)
-      activesupport (= 7.1.5)
+      useragent (~> 0.16)
+    actiontext (7.2.2)
+      actionpack (= 7.2.2)
+      activerecord (= 7.2.2)
+      activestorage (= 7.2.2)
+      activesupport (= 7.2.2)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5)
-      activesupport (= 7.1.5)
+    actionview (7.2.2)
+      activesupport (= 7.2.2)
       builder (~> 3.1)
       erubi (~> 1.11)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-    activejob (7.1.5)
-      activesupport (= 7.1.5)
+    activejob (7.2.2)
+      activesupport (= 7.2.2)
       globalid (>= 0.3.6)
-    activemodel (7.1.5)
-      activesupport (= 7.1.5)
-    activerecord (7.1.5)
-      activemodel (= 7.1.5)
-      activesupport (= 7.1.5)
+    activemodel (7.2.2)
+      activesupport (= 7.2.2)
+    activerecord (7.2.2)
+      activemodel (= 7.2.2)
+      activesupport (= 7.2.2)
       timeout (>= 0.4.0)
     activerecord-import (1.8.1)
       activerecord (>= 4.2)
@@ -100,25 +95,24 @@ GEM
       multi_json (~> 1.11, >= 1.11.2)
       rack (>= 2.0.8, < 4)
       railties (>= 6.1)
-    activestorage (7.1.5)
-      actionpack (= 7.1.5)
-      activejob (= 7.1.5)
-      activerecord (= 7.1.5)
-      activesupport (= 7.1.5)
+    activestorage (7.2.2)
+      actionpack (= 7.2.2)
+      activejob (= 7.2.2)
+      activerecord (= 7.2.2)
+      activesupport (= 7.2.2)
       marcel (~> 1.0)
-    activesupport (7.1.5)
+    activesupport (7.2.2)
       base64
       benchmark (>= 0.3)
       bigdecimal
-      concurrent-ruby (~> 1.0, >= 1.0.2)
+      concurrent-ruby (~> 1.0, >= 1.3.1)
       connection_pool (>= 2.2.5)
       drb
       i18n (>= 1.6, < 2)
       logger (>= 1.4.2)
       minitest (>= 5.1)
-      mutex_m
       securerandom (>= 0.3)
-      tzinfo (~> 2.0)
+      tzinfo (~> 2.0, >= 2.0.5)
     acts_as_list (1.2.4)
       activerecord (>= 6.1)
       activesupport (>= 6.1)
@@ -202,7 +196,7 @@ GEM
     csv (3.3.0)
     daemons (1.4.1)
     dalli (3.2.8)
-    date (3.3.4)
+    date (3.4.0)
     debug_inspector (1.2.0)
     delayed_job (4.1.13)
       activesupport (>= 3.0, < 9.0)
@@ -371,7 +365,6 @@ GEM
     multi_xml (0.7.1)
       bigdecimal (~> 3.1)
     multipart-post (2.4.1)
-    mutex_m (0.2.0)
     mysql2 (0.5.6)
     naught (1.1.0)
     nestful (1.1.4)
@@ -514,20 +507,20 @@ GEM
     rackup (1.0.0)
       rack (< 3)
       webrick
-    rails (7.1.5)
-      actioncable (= 7.1.5)
-      actionmailbox (= 7.1.5)
-      actionmailer (= 7.1.5)
-      actionpack (= 7.1.5)
-      actiontext (= 7.1.5)
-      actionview (= 7.1.5)
-      activejob (= 7.1.5)
-      activemodel (= 7.1.5)
-      activerecord (= 7.1.5)
-      activestorage (= 7.1.5)
-      activesupport (= 7.1.5)
+    rails (7.2.2)
+      actioncable (= 7.2.2)
+      actionmailbox (= 7.2.2)
+      actionmailer (= 7.2.2)
+      actionpack (= 7.2.2)
+      actiontext (= 7.2.2)
+      actionview (= 7.2.2)
+      activejob (= 7.2.2)
+      activemodel (= 7.2.2)
+      activerecord (= 7.2.2)
+      activestorage (= 7.2.2)
+      activesupport (= 7.2.2)
       bundler (>= 1.15.0)
-      railties (= 7.1.5)
+      railties (= 7.2.2)
     rails-controller-testing (1.0.5)
       actionpack (>= 5.0.1.rc1)
       actionview (>= 5.0.1.rc1)
@@ -539,10 +532,10 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.1.5)
-      actionpack (= 7.1.5)
-      activesupport (= 7.1.5)
-      irb
+    railties (7.2.2)
+      actionpack (= 7.2.2)
+      activesupport (= 7.2.2)
+      irb (~> 1.13)
       rackup (>= 1.0.0)
       rake (>= 12.2)
       thor (~> 1.0, >= 1.2.2)
@@ -714,6 +707,7 @@ GEM
       tzinfo (>= 1.0.0)
     unicode-display_width (2.6.0)
     uri (0.13.1)
+    useragent (0.16.10)
     vcr (6.3.1)
       base64
     version_gem (1.1.4)
@@ -851,7 +845,7 @@ DEPENDENCIES
   pundit
   pundit-matchers
   rack-attack
-  rails (~> 7.1.4)
+  rails (~> 7.2.0)
   rails-controller-testing
   rchardet (>= 1.8.0)
   redis (>= 3, < 5)
diff --git a/app/jobs/application_job.rb b/app/jobs/application_job.rb
index b43fc13257..164eec52d7 100644
--- a/app/jobs/application_job.rb
+++ b/app/jobs/application_job.rb
@@ -7,6 +7,12 @@ class ApplicationJob < ActiveJob::Base
 
   discard_on HasActiveJobLock::LockKeyNotGeneratable
 
+  # Rails 7.2 changed how background jobs are handled inside ActiveRecord transaction.
+  # Turns out some jobs are still enqueued within transaction which is a bad practice.
+  # For now, this reverts to pre-7.2 behavior.
+  # Jobs enqueued inside transaction should be moved to post-transaction callbacks in the future.
+  self.enqueue_after_transaction_commit = :never
+
   ActiveJob::LogSubscriber.detach_from :active_job
 
   # See config/initializers/delayed_jobs_timeout_per_job.rb for details.
diff --git a/config/application.rb b/config/application.rb
index 6bf2022db2..9cccc59b39 100644
--- a/config/application.rb
+++ b/config/application.rb
@@ -20,7 +20,7 @@ end
 module Zammad
   class Application < Rails::Application
     # Initialize configuration defaults for originally generated Rails version.
-    config.load_defaults 7.1
+    config.load_defaults 7.2
 
     Rails.autoloaders.each do |autoloader|
       autoloader.ignore            "#{config.root}/app/frontend"
diff --git a/lib/background_services.rb b/lib/background_services.rb
index c934ea3078..1da14382db 100644
--- a/lib/background_services.rb
+++ b/lib/background_services.rb
@@ -65,6 +65,13 @@ class BackgroundServices
 
       Rails.logger.debug { "Starting thread for service #{service.service_name} in the main process." }
       service.new.run
+    # BackgroundServices rspec test is using Timeout.timeout to stop background services.
+    # It was fine for a long time, but started throwing following error in Rails 7.2.
+    # This seems to affect that test case only.
+    # Unfortunately, since it's running on a separate thread, that error has to be rescued here.
+    # That said, this should be handled by improving services loops to support graceful exiting.
+    rescue ActiveRecord::ActiveRecordError => e
+      raise e if Rails.env.test? && e.message != 'Cannot expire connection, it is not currently leased.' # rubocop:disable Zammad/DetectTranslatableString
     end
   end
 end