From f1ec0df483fe30015d39d8b9018f6a92f97ac399 Mon Sep 17 00:00:00 2001 From: Janis Watts <184028114+jmwatts@users.noreply.github.com> Date: Wed, 13 Nov 2024 15:00:54 -0600 Subject: [PATCH] Fixed the broken numbered list under "Feedback" (#23769) --- handbook/company/communications.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/handbook/company/communications.md b/handbook/company/communications.md index 7723e5b45b..902d7ac7f0 100644 --- a/handbook/company/communications.md +++ b/handbook/company/communications.md @@ -1030,10 +1030,12 @@ At Fleet, performance feedback is a continuous process. We give feedback (partic - Feedback is how we improve. We encourage all Fleeties to share candid and helpful feedback with each other. We use the "4A" feedback pattern: When _giving_ feedback: + 1. **Aim to assist**: Feedback must be given with positive intent. Feedback must be framed around how it can help the individual or the company. 2. **Actionable**: Feedback must be actionable and focus on what the recipient can do differently. When _receiving_ feedback: + 3. **Appreciate**: It is natural to feel defensive when hearing criticism. Rather than immediately reacting, listen carefully and be open-minded without becoming defensive or angry. 4. **Accept or discard**: Listen and consider all feedback, then decide to accept or discard. The decision to react to the feedback is entirely up to the recipient.