diff --git a/handbook/company/communications.md b/handbook/company/communications.md
index 7723e5b45b..902d7ac7f0 100644
--- a/handbook/company/communications.md
+++ b/handbook/company/communications.md
@@ -1030,10 +1030,12 @@ At Fleet, performance feedback is a continuous process. We give feedback (partic
 - Feedback is how we improve. We encourage all Fleeties to share candid and helpful feedback with each other. We use the "4A" feedback pattern:
 
 When _giving_ feedback:
+
 1. **Aim to assist**: Feedback must be given with positive intent. Feedback must be framed around how it can help the individual or the company.
 2. **Actionable**: Feedback must be actionable and focus on what the recipient can do differently.
 
 When _receiving_ feedback:
+
 3. **Appreciate**: It is natural to feel defensive when hearing criticism. Rather than immediately reacting, listen carefully and be open-minded without becoming defensive or angry.
 4. **Accept or discard**: Listen and consider all feedback, then decide to accept or discard. The decision to react to the feedback is entirely up to the recipient.