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Fixed the broken numbered list under "Feedback" (#23769)

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Janis Watts 2024-11-13 15:00:54 -06:00 committed by GitHub
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handbook/company/communications.md
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@ -1030,10 +1030,12 @@ At Fleet, performance feedback is a continuous process. We give feedback (partic
- Feedback is how we improve. We encourage all Fleeties to share candid and helpful feedback with each other. We use the "4A" feedback pattern:
When _giving_ feedback:
1. **Aim to assist**: Feedback must be given with positive intent. Feedback must be framed around how it can help the individual or the company.
2. **Actionable**: Feedback must be actionable and focus on what the recipient can do differently.
When _receiving_ feedback:
3. **Appreciate**: It is natural to feel defensive when hearing criticism. Rather than immediately reacting, listen carefully and be open-minded without becoming defensive or angry.
4. **Accept or discard**: Listen and consider all feedback, then decide to accept or discard. The decision to react to the feedback is entirely up to the recipient.