From f0e3259765c76f4c15083e4beae56bb736909642 Mon Sep 17 00:00:00 2001
From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
Date: Fri, 5 Apr 2024 17:46:35 -0500
Subject: [PATCH] Add CSE role (#17990)

Co-authored-by: Jason Lewis <57552211+Patagonia121@users.noreply.github.com>
---
 handbook/company/open-positions.yml | 29 +++++++++++++++++++++++++++++
 1 file changed, 29 insertions(+)

diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml
index 3e1682d8ea..fcc3a2e43b 100644
--- a/handbook/company/open-positions.yml
+++ b/handbook/company/open-positions.yml
@@ -61,3 +61,32 @@
       - 🛠️ Technical: You understand the software development processes.
       - 🟣 Openness: You are flexible and open to new ideas and ways of working
       - ➕ Bonus: Cybersecurity or IT background
+- jobTitle: 🐋 Customer Success Engineer
+  department: Customers
+  hiringManagerName: Jason Lewis
+  hiringManagerGithubUsername: Patagonia121
+  hiringManagerLinkedInUrl: https://www.linkedin.com/in/jlewis0451/
+  responsibilities: |
+    - 🎯 Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. 
+    - 📣 Manage multiple customer deployments and escalations simultaneously with the ability to stay organized.
+    - 🚀 Deploy Fleet on your own to have a better understanding of the customer experience and how the product works.
+    - 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
+    - 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
+    - 🚀 Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks.
+    - ⏫ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have.
+    - 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
+  experience: |
+    - 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
+    - 💖 You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities.
+    - 🧬 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
+    - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
+    - 👥 A customer-centric mindset, focusing on delivering value and a positive user experience. 
+    - 🦉 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations.
+    - 🛠️ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders.
+    - 🧪 Extensive experience with Slack, Google Suite, and GitHub.
+    -  ✍️ Familiarity with shell scripting, Python, Powershell, and using Terminal to execute commands or run scripts, and other line of business applications.
+    - 🟣 Openness: Speak freely. Interrupt and be interrupted. Give pointed and respectful feedback, even when you disagree.
+    - 🔴 Empathy: You should demonstrate empathy by keenly understanding and addressing customer concerns with genuine compassion.    
+    - ➕ Bonus: Familiarity with osquery, MYSql, GitOps workflows, Terraform, Tines/Torq and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
+
+