Updated name of Slack channel.md (#30034)

Updated name of Slack channel from #g-customer-success to
#help-customers

# Checklist for submitter

If some of the following don't apply, delete the relevant line.

<!-- Note that API documentation changes are now addressed by the
product design team. -->

- [ ] Changes file added for user-visible changes in `changes/`,
`orbit/changes/` or `ee/fleetd-chrome/changes`.
See [Changes
files](https://github.com/fleetdm/fleet/blob/main/docs/Contributing/guides/committing-changes.md#changes-files)
for more information.
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] If paths of existing endpoints are modified without backwards
compatibility, checked the frontend/CLI for any necessary changes
- [ ] If database migrations are included, checked table schema to
confirm autoupdate
- For new Fleet configuration settings
- [ ] Verified that the setting can be managed via GitOps, or confirmed
that the setting is explicitly being excluded from GitOps. If managing
via Gitops:
- [ ] Verified that the setting is exported via `fleetctl
generate-gitops`
- [ ] Added the setting to [the GitOps
documentation](https://github.com/fleetdm/fleet/blob/main/docs/Configuration/yaml-files.md#L485)
- [ ] Verified that the setting is cleared on the server if it is not
supplied in a YAML file (or that it is documented as being optional)
- [ ] Verified that any relevant UI is disabled when GitOps mode is
enabled
- For database migrations:
- [ ] Checked schema for all modified table for columns that will
auto-update timestamps during migration.
- [ ] Confirmed that updating the timestamps is acceptable, and will not
cause unwanted side effects.
- [ ] Ensured the correct collation is explicitly set for character
columns (`COLLATE utf8mb4_unicode_ci`).
- [ ] Added/updated automated tests
- [ ] Manual QA for all new/changed functionality
- For Orbit and Fleet Desktop changes:
- [ ] Make sure fleetd is compatible with the latest released version of
Fleet (see [Must
rule](https://github.com/fleetdm/fleet/blob/main/docs/Contributing/workflows/fleetd-development-and-release-strategy.md)).
- [ ] Orbit runs on macOS, Linux and Windows. Check if the orbit
feature/bugfix should only apply to one platform (`runtime.GOOS`).
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
- [ ] For unreleased bug fixes in a release candidate, confirmed that
the fix is not expected to adversely impact load test results or alerted
the release DRI if additional load testing is needed.

handbook/customer-success/README.md

@@ -17,7 +17,7 @@ This handbook page details processes specific to working [with](#contact-us) and
 
 ## Contact us
 
-- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-customer-success](https://fleetdm.slack.com/archives/C062D0THVV1)).
+- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#help-customers](https://fleetdm.slack.com/archives/C062D0THVV1)).
   - Any Fleet team member can [view the kanban board](https://github.com/fleetdm/fleet#workspaces/-g-customer-success-642c83a53e96760014c978bd/board) for this department, including pending tasks and the status of new requests.
   - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. 
 
@@ -177,7 +177,7 @@ Customer Support and 24/7 on-call Engineers are responsible for the first respon
 
 ### Maintain first responder SLA
 
-The first responder on-call for Managed Cloud will take ownership of the @infrastructure-oncall alias in Slack first thing Monday morning. The previous week's on-call will provide a summary in the #g-customer-success Slack channel with an update on alarms that came up the week before, open issues with or without direct end-user impact, and other issues to keep an eye out for.
+The first responder on-call for Managed Cloud will take ownership of the @infrastructure-oncall alias in Slack first thing Monday morning. The previous week's on-call will provide a summary in the #help-customers Slack channel with an update on alarms that came up the week before, open issues with or without direct end-user impact, and other issues to keep an eye out for.
 - **First responders:** Robert Fairburn, Kathy Satterlee
 
 Escalation of alarms will be done manually by the first responder according to the escalation contacts mentioned above. A [suspected outage issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23outage%2C%23g-cx%2C%3Arelease&projects=&template=outage.md&title=Suspected+outage%3A+YYYY-MM-DD) should be created to track the escalation and determine root cause.