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Add requesting IT support to handbook (#18735)

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handbook/company/communications.md
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@ -750,9 +750,12 @@ When _receiving_ feedback:
## Equipment
Fleet provides laptops and YubiKey security keys for core team members to use while working at Fleet. As soon as an offer is accepted, Business Operations will reach out to the new team member to start this process and will work with the new team member to get their equipment requested and shipped to them on time. From time to time, team members need to purchase additional equipment in the interest of the company.
Fleet provides laptops, YubiKey security keys, and software licenses for core team members to use while working at Fleet.
If you are in need of additional equipment for any reason, [contact the Business Operations department](https://fleetdm.com/handbook/business-operations#contact-us). When possible, Fleet will pull from its warehouse of existing assets before spending [more money on new equipment](https://fleetdm.com/handbook/company/why-this-way#why-spend-less).
### Requesting new equipment
As soon as an offer is accepted, Business Operations will reach out to the new team member to start this process and will work with the new team member to get their equipment requested and shipped to them on time. From time to time, team members need to purchase additional equipment in the interest of the company.
If you are in need of additional equipment for any reason, [open an IT support request](https://github.com/fleetdm/confidential/issues/new?assignees=spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support). When possible, Fleet will pull from its warehouse of existing assets before spending [more money on new equipment](https://fleetdm.com/handbook/company/why-this-way#why-spend-less).
- **Tracking equipment:** When a device has been purchased, it's added to the [spreadsheet of company equipment](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) where we keep track of devices and equipment, purchased by Fleet. When you receive your new computer, complete the entry by adding a description, model, and serial number to the spreadsheet.
@ -762,6 +765,9 @@ If you are in need of additional equipment for any reason, [contact the Business
> If your Apple device is less than 3 years old, has normal battery condition, but is experiencing operating difficulties, you should first contact Apple support and troubleshoot performance issues before requesting a new device.
### Requesting IT support
If you are in need of IT support to assist with a software or hardware issue, [open an IT support request](https://github.com/fleetdm/confidential/issues/new?assignees=spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support). A Fleet IT team member will attempt to correct your issue remotely using Fleet, and will notify you if any action is needed on your part.
## Writing
Learn how to communicate as Fleet with guidelines for tone of voice, our approach, grammar and mechanics, and more.