From dff5d5481449c4600877c9ec1276197cb9f21e1c Mon Sep 17 00:00:00 2001
From: Dave Herder <27025660+dherder@users.noreply.github.com>
Date: Mon, 25 Sep 2023 19:15:33 -0700
Subject: [PATCH] Update README.md (#14118)

added instructions on extending sandbox trials
---
 handbook/customers/README.md | 3 +++
 1 file changed, 3 insertions(+)

diff --git a/handbook/customers/README.md b/handbook/customers/README.md
index 571013f8e7..b43a64a89c 100644
--- a/handbook/customers/README.md
+++ b/handbook/customers/README.md
@@ -496,6 +496,9 @@ No further action is needed if the crawler successfully reindexes the Fleet webs
 2. Legacy method: [create an opportunity issue](https://github.com/fleetdm/confidential/issues/new/choose) for the customer and follow the instructions in the issue for generating a trial license key.
 
 
+### Extend sandbox trial
+If a Fleet user would like an extension on the 5 day sandbox trial, this can be accomplished by creating a new confidential issue with labels `g-infra` and `:release`. It is important to include the projected expiration date of the sandbox trial, as sandbox instances cannot be extended after they expire. Please note the user email address that is requesting the sandbox extension in the confidential issue.
+
 
 ## Rituals