From d0bac11954dd7b0fb1d7bce161c50c66a8478f5a Mon Sep 17 00:00:00 2001 From: Tony Gauda <5620541+tgauda@users.noreply.github.com> Date: Wed, 22 Jun 2022 18:59:08 -0400 Subject: [PATCH] Link to CE Weekly Debrief (#6338) --- handbook/customers.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/handbook/customers.md b/handbook/customers.md index 40ca3f5a0e..efd5db67d7 100644 --- a/handbook/customers.md +++ b/handbook/customers.md @@ -118,7 +118,7 @@ The following table lists the Customer's group's rituals, frequency, and Directl | Customer Slack channel monitoring | Daily | Continuously monitor Slack for customer feedback, feature requests, reported bugs, etc., and respond in less than an hour. | Tony Gauda | | Customer follow-up | Daily | Follow-up and tag appropriate personnel for follow-up on customer items in progress and items that remain unresolved. | Tony Gauda | | Internal follow-up | Daily | Go through Fleet's internal Slack channels to check for any relevant new information or tasks from other teams. | Tony Gauda | -| Customer debriefs | Weekly | Discuss customer questions, requests, and issues with the Product team. | Tony Gauda | +| Customer debriefs | Weekly | [Discuss customer questions, requests, and issues with the Product team.](https://docs.google.com/document/d/15Zn6qdm9NyNM7C9kLKtvgMKsuY4Hpgo7lABOBhw7olI/edit?usp=sharing) | Tony Gauda | | Stand-up | Weekly | Meet with the Engineering team three to four times a week to share information and prioritize issues. | Tony Gauda | | Customer request backlog | Weekly | Check-in before product office hours to make sure that all information necessary has been gathered before presenting customer requests and feedback to the Product team. | Tony Gauda | | Product office hours | Weekly | Present tickets and items brought to Fleet's attention by customers that are interesting from a product perspective and advocate for customer requests. | Tony Gauda |