diff --git a/handbook/business-operations/README.md b/handbook/business-operations/README.md index 5813ea8901..d043a82870 100644 --- a/handbook/business-operations/README.md +++ b/handbook/business-operations/README.md @@ -393,10 +393,15 @@ Want to hire? Here's how to open up a new position on the core team: --> 1. **Propose headcount:** Add the proposed position to ["πŸ§‘β€πŸš€ Fleeties"](https://docs.google.com/spreadsheets/d/1OSLn-ZCbGSjPusHPiR5dwQhheH1K8-xqyZdsOe9y7qc/edit#gid=0) in an empty row (but using one of the existing IDs. Unsure? Ask for help.) Be sure to include job title, manager, and department. For now, leave the start date blank. -2. **Propose job description:** Locate one of the existing job descriptions inside the `handbook/company/` folder and duplicate it into a new handbook subpage. Use the same style of filename, but based on the new job title. (This filename will determine the URL where candidates can apply.) - - Keep the structure of the document identical. Change only the job title, "Responsibilities", and "Experience". - - In the same pull request, add a link to your new job posting to the bottom of ["πŸ“– Company#Open positions"](https://fleetdm.com/handbook/company#open-positions) in the handbook. - - State the proposed job title, include the appropriate departmental emoji, and link to the "living" fleetdm.com URL; not the GitHub URL. _(This is where the new page _will eventually exist_, once this pull request is merged. For now, if you were to visit this URL, you'd just see a 404 error. So how can you determine this URL? To understand the pattern, visit other job description pages from the [live handbook](https://fleetdm.com/handbook/company#open-positions), and examine their URLs in your browser.)_ +2. **Propose job description:** Copy, personalize, and publish the job description: + - _Duplicate file:_ Locate [one of the existing job description files inside `handbook/company/`](https://github.com/fleetdm/fleet/tree/main/handbook/company) and duplicate it into a new handbook subpage. If no other open job descriptions currently exist, you can [copy and paste the raw text](https://raw.githubusercontent.com/fleetdm/fleet/586194b771aa4ff7aa18072bd061720f94719d29/handbook/company/product-designer.md) from an [old job description](https://github.com/fleetdm/fleet/blob/586194b771aa4ff7aa18072bd061720f94719d29/handbook/company/product-designer.md). + - _Filename:_ Use the [same style of filename](https://github.com/fleetdm/fleet/blob/586194b771aa4ff7aa18072bd061720f94719d29/handbook/company/product-designer.md), but based on the new job title. (This filename will determine the living URL on fleetdm.com where candidates can apply.) + - _Contents:_ Keep the structure of the document [identical](https://raw.githubusercontent.com/fleetdm/fleet/586194b771aa4ff7aa18072bd061720f94719d29/handbook/company/product-designer.md). Change only the job title, "Responsibilities", and "Experience". + - _Add to list of open positions:_ In [the same pull request](https://www.loom.com/share/75da64632a93415cbe0e7752107c1af2), add a link to your new job posting to the bottom of the list of ["πŸ“– Company#Open positions"](https://fleetdm.com/handbook/company#open-positions) in the handbook. + - State the proposed job title, include the appropriate departmental emoji, and link to the "living" fleetdm.com URL; not the GitHub URL. + +> _**Note:** The "living" URL where the new page will eventually exist on fleetdm.com won't ACTUALLY exist until your pull request is merged. For now, if you were to visit this URL, you'd just see a 404 error. So how can you determine this URL? To understand the pattern, visit other job description pages from the [live handbook](https://fleetdm.com/handbook/company#open-positions), and examine their URLs in your browser._ + 3. **Get it approved and merged:** When you submit your proposed job description, the CEO will be automatically tagged for review and get a notification. He will consider where this role fits into Fleet's strategy and decide whether Fleet will open this position at this time. He will review the data carefully to try and catch any simple mistakes, then tentatively budget cash and equity compensation and document this compensation research. He will set a tentative start date (which also indicates this position is no longer just "proposed"; it's now part of the hiring plan.) Then the CEO will start a `#hiring-xxxxx-YYYY` Slack channel, at-mentioning the original proposer and letting them know their position is approved. (Unless it isn't.) > _**Why bother with approvals?** We avoid cancelling or significantly changing a role after opening it. It hurts candidates too much. Instead, get the position approved first, before you start recruiting and interviewing. This gives you a sounding board and avoids misunderstandings._ @@ -542,7 +547,10 @@ Once the new team member replies and accepts their offer in writing, either the ``` 2. **Ask hiring manager to send rejections:** Post to the `hiring-xxxxx-yyyy` Slack channel to let folks know the offer was accepted, and at-mention the _hiring manager_ to ask them to communicate with [all other interviewees](https://fleetdm.com/handbook/company#empathy) who are still in the running and [let them know that we chose a different person](https://fleetdm.com/handbook/business-operations#candidate-correspondence-email-templates). >_**Note:** Send rejection emails quickly, within 1 business day. It only gets harder if you wait._ -3. **Close Slack channel:** Then archive and close the channel. +3. **Remove open position:** Take down the newly-filled position from the fleetdm.com website by making the following two changes: (please only submit [one, single pull request that changes both of these files](https://www.loom.com/share/75da64632a93415cbe0e7752107c1af2): + - Edit the [list of open positions](https://fleetdm.com/handbook/company#open-positions) to remove the newly-filled position from the list. + - Remove the [job description file](https://github.com/fleetdm/fleet/tree/main/handbook/company) that corresponds with the newly-filled position. (This is a Markdown file named after the role, with a filename ending in `.md`.) +5. **Close Slack channel:** Then archive and close the channel. Now what happens? Business Operations will then follow the steps in the "Hiring" issue, which includes reaching out to the new team member within 1 business day from a separate email thread to get additional information as needed, prepare their agreement, add them to the company's payroll system, and get theirΒ new laptop and hardware security keys ordered so that everything is ready for them to start on their first day. diff --git a/handbook/company/field-marketer.md b/handbook/company/field-marketer.md deleted file mode 100644 index 4c059e7a13..0000000000 --- a/handbook/company/field-marketer.md +++ /dev/null @@ -1,67 +0,0 @@ -# 🫧 Field Marketer - -## Let's start with why we exist. πŸ“‘ - -Ever wondered if your employer is monitoring your work computer? - -Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management". - -At Fleet, we think it's time device management became [transparent](https://fleetdm.com/transparency) and [open source](https://fleetdm.com/handbook/company#open-source). - - -## About the company 🌈 - -You can read more about the company in our [handbook](https://fleetdm.com/handbook/company), which is public and open to the world. - -tldr; Fleet Device Management Inc. is a [recently-funded](https://techcrunch.com/2022/04/28/fleet-nabs-20m-to-enable-enterprises-to-manage-their-devices/) Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with [enterprise IT and security teams](https://www.linuxfoundation.org/press/press-release/the-linux-foundation-announces-intent-to-form-new-foundation-to-support-osquery-community). - - -## Your primary responsibilities πŸ”­ - -As Field Marketing Manager - Enterprise, at Fleet, you will get the chance to… - -- ⏫ Design, drive and execute account-based marketing campaigns -- πŸ“£ Manage numerous projects simultaneously, in a dynamic environment -- 🌑️ Plan and execute events and trade show sponsorships with end to end planning & follow-up, measurement and results -- πŸͺ΄ Work with the marketing team on US regional press announcements -- πŸ•΄οΈ Utilize systems and tools such as salesforce to analyze pipeline and opportunity data -- πŸš€ Work collaboratively with the community marketing, sales and product teams to drive results in the US -- πŸ§‘β€πŸ’» Plan, execute and track impactful marketing campaigns, in order to meet and/or exceed quarterly pipeline and revenue targets -- πŸ“ˆ Manage to a quarterly and annual budget - -## Are you our new team member? πŸ§‘β€πŸš€ - -If most of these qualities sound like you, we would love to chat and see if we're a good fit. - -### You "get it": - -- πŸ¦‰ 3+ years in managing and executing trade shows and events -- πŸ§ͺ Experience with salesforce -- πŸ§‘β€πŸ’» Motivated self-starter who thrives in complex fast-paced, results driven environments - -### You can "walk the walk": - -- 🀝 Decisive with the ability to shift gears between thinking and doing -- πŸ“ˆ Ability to partner with various teams and stakeholders to drive results -- πŸ‘€ Experience with developing, executing and tracking results tied to Demand Generation campaigns -- βž• Bonus: 5+ years of leading/executing marketing programs - -### You can "talk the talk": - -- πŸ’­ You know how to market to developers, IT engineers, or security engineers. -- πŸ’– You know how to grow a community, not just harvest it. -- ✍ Ability to effectively influence key stakeholders and team -- 🧬 You care about using a consistent voice, messaging, and design. -- βž• Bonus: You are comfortable with concepts like security, APIs, and DevOps. - -## Why should you join us? πŸ›Έ - -Learn more about the company and [why you should join us here](https://fleetdm.com/handbook/company#is-it-any-good). - - -## Want to join the team? - -Want to join the team? - -You can [apply for this position here](https://3x3q33auqgj.typeform.com/to/upGkhYsN). - diff --git a/handbook/company/product-designer.md b/handbook/company/product-designer.md deleted file mode 100644 index 7b6ab631fd..0000000000 --- a/handbook/company/product-designer.md +++ /dev/null @@ -1,66 +0,0 @@ -# βš—οΈ Product Designer - -## Let's start with why we exist. πŸ“‘ - -Ever wondered if your employer is monitoring your work computer? - -Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management". - -At Fleet, we think it's time device management became [transparent](https://fleetdm.com/transparency) and [open source](https://fleetdm.com/handbook/company#open-source). - - -## About the company 🌈 - -You can read more about the company in our [handbook](https://fleetdm.com/handbook/company), which is public and open to the world. - -tldr; Fleet Device Management Inc. is a [recently-funded](https://techcrunch.com/2022/04/28/fleet-nabs-20m-to-enable-enterprises-to-manage-their-devices/) Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with [enterprise IT and security teams](https://www.linuxfoundation.org/press/press-release/the-linux-foundation-announces-intent-to-form-new-foundation-to-support-osquery-community). - -### Your primary responsibilities πŸ”­ - -As Product Designer at Fleet, you will get the chance to… - -In your first 90 days: - -- ⏫ Engage with product management, engineering, business stakeholders, and customers to understand initiatives -- πŸ“£ Design consistent interactions across the Fleet user experience, including API and CLI -- 🌑️ Drive the refinement process from concept to high fidelity prototypes - - -### Are you our new team member? πŸ§‘β€πŸš€ - -If most of these qualities sound like you, we would love to chat and see if we're a good fit. - -### You "get it": - -- πŸ¦‰ Articulate the problem to be solved and create a compelling narrative around proposed solutions -- πŸ“– Maintain a design system that enables speed for designers, PMs, and engineers -- πŸ§‘β€πŸ”¬ Develop an understanding of developer-first automation workflows, including API and CLI experiences -- πŸ§ͺ Translate user insights into digital experiences that are well crafted and easy-to-use - -### You can "walk the walk": - -- 🀝 Collaboration: You work best in a participatory, team-based environment. -- πŸ“ˆ Prototype-first: You embrace speed and failure as we iterate towards the right solution. You have hands-on experience in creating low and high fidelity prototypes. You’re comfortable accepting suboptimal designs in favor of iteration. -- 🧬 Simplicity: You love complex questions and use your work to simplify that complexity for users. -- 🟣 Openness: You are flexible and open to new ideas and ways of working -- βž• Bonus: cybersecurity or IT background - -### You can "talk the talk": - -- πŸ’­ 3-5 years' of experience as a UX designer -- πŸ’– Proficient in visual design and wireframing tools (we use Figma) -- ✍️ Experience designing CLI experiences for developers or willingness to learn -- βž• Bonus: YB2B SaaS background - - -## Why should you join us? πŸ›Έ - -Learn more about the company and [why you should join us here](https://fleetdm.com/handbook/company#is-it-any-good). - - -## Want to join the team? - -You can [apply for this position here](https://3x3q33auqgj.typeform.com/to/upGkhYsN). - - - diff --git a/handbook/company/senior-customer-success-manager.md b/handbook/company/senior-customer-success-manager.md deleted file mode 100644 index a5d7c7d21e..0000000000 --- a/handbook/company/senior-customer-success-manager.md +++ /dev/null @@ -1,66 +0,0 @@ -# πŸ‹ Senior Customer Success Manager - -## Let's start with why we exist. πŸ“‘ - -Ever wondered if your employer is monitoring your work computer? - -Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management". - -At Fleet, we think it's time device management became [transparent](https://fleetdm.com/transparency) and [open source](https://fleetdm.com/handbook/company#open-source). - - -## About the company 🌈 - -You can read more about the company in our [handbook](https://fleetdm.com/handbook/company), which is public and open to the world. - -tldr; Fleet Device Management Inc. is a [recently-funded](https://techcrunch.com/2022/04/28/fleet-nabs-20m-to-enable-enterprises-to-manage-their-devices/) Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with [enterprise IT and security teams](https://www.linuxfoundation.org/press/press-release/the-linux-foundation-announces-intent-to-form-new-foundation-to-support-osquery-community). - - -## Your primary responsibilities πŸ”­ - -As a Senior Customer Success Manager, at Fleet, you will get the chance to… - -- ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their success and needs internally -- πŸ“£ Manage multiple customer deployments and escalations simultaneously, in a dynamic environment -- 🌑️ Work alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers -- πŸͺ΄ Promote product adoption and customer advocacy with key customer stakeholders -- πŸ•΄οΈ Utilize systems and tools such as salesforce to analyze pipeline and opportunity data and keep all information up to date for leadership reporting -- πŸš€ Work collaboratively with the product management, customer support, and engineering teams to facilitate feature development based on customer asks -- πŸ§‘β€πŸ’» Plan, execute and track impactful marketing campaigns, in order to meet and/or exceed quarterly pipeline and revenue targets -- πŸ“ˆ Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention. - -## Are you our new team member? πŸ§‘β€πŸš€ - -If most of these qualities sound like you, we would love to chat and see if we're a good fit. - -### You "get it": - -- πŸ¦‰ 5+ years in managing relationships with enterprise customers in the cybersecurity or device management space -- πŸ§ͺ Extensive experience with Slack, Salesforce, Zendesk, Google Suite, and GitHub -- πŸ§‘β€πŸ’» Thrive in a complex, fast-paced, results driven environment with the ability to pivot to organizational changes easily - -### You can "walk the walk": - -- 🀝 Decisive with the ability to shift gears between thinking and doing -- πŸ“ˆ Ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives -- πŸ‘€ Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities -- βž• Bonus: Direct experience with Fleet, osquery or SQL query writing, and working with SRE,CPE, or SecOps teams - -### You can "talk the talk": - -- πŸ’­ You know how to manage complex deployments, difficult escalations, and challenging procurement processes with the utmost care and organization. -- πŸ’– You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities. -- ✍ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them. -- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet. -- βž• Bonus: You are comfortable with concepts like security, APIs, and DevOps. - -## Why should you join us? πŸ›Έ - -Learn more about the company and [why you should join us here](https://fleetdm.com/handbook/company#is-it-any-good). - - -## Want to join the team? - -Want to join the team? - -You can [apply for this position here](https://3x3q33auqgj.typeform.com/to/upGkhYsN).