From c1752c9cfdf323032db79f8e787b9ecb8fe2ddee Mon Sep 17 00:00:00 2001 From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com> Date: Thu, 4 Apr 2024 15:06:15 -0500 Subject: [PATCH] Fix sentence case (#18069) --- handbook/company/communications.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/handbook/company/communications.md b/handbook/company/communications.md index ba37a9240a..007daa2b43 100644 --- a/handbook/company/communications.md +++ b/handbook/company/communications.md @@ -214,15 +214,15 @@ If you need to track content from a Slack channel (ie. #g-sales), you can automa **Fleet Free:** -| Impact Level | Definition | Preferred Contact | Response Time | +| Impact level | Definition | Preferred contact | Response time | |:---|:---|:---|:---| -| All Inquiries | Any request regardless of impact level or severity | Osquery #fleet Slack channel | No guaranteed resolution | +| All inquiries | Any request regardless of impact level or severity | Osquery #fleet Slack channel | No guaranteed resolution | > **Note:** If you're using Fleet Free, you can also access community support by [opening a bug](https://github.com/fleetdm/fleet/issues/new?assignees=&labels=bug%2C%3Areproduce&projects=&template=bug-report.md&title=) in the [Fleet GitHub](https://github.com/fleetdm/fleet/) repository. **Fleet Premium:** -| Impact Level | Definition | Preferred Contact | Response Time | +| Impact level | Definition | Preferred contact | Response time | |:-----|:----|:----|:-----| | Emergency (P0) | Your production instance of Fleet is unavailable or completely unusable. For example, if Fleet is showing 502 errors for all users. | Expedited phone/chat/email support during business hours.

Email the contact address provided in your Fleet contract or chat with us via your dedicated private Slack channel | **≤4 hours** | | High (P1) | Fleet is highly degraded with significant business impact. | Expedited phone/chat/email support during business hours.

Email the contact address provided in your Fleet contract or chat with us via your dedicated private Slack channel | **≤4 business hours** |