diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml
index a57449c973..e8cc6b061d 100644
--- a/handbook/company/open-positions.yml
+++ b/handbook/company/open-positions.yml
@@ -56,11 +56,11 @@
       - 🚀 Detail-oriented, highly organized, and able to move quickly to solve complex problems using boring solutions.
       - 🦉 Deep understanding of Google Suite (Gmail, Google Calendar, Google Sheets, Google Docs, etc.) 
       - 🫀 Experience dealing with sensitive personal information of team members and customers.
-      - 🛠️ Strong writing and oral communication for general and technical topics.
+      - 🛠️ Strong written and oral communication skills for general and technical topics.
       - 💭 Capable of understanding and translating technical concepts and personas.
       - 🤝 Ability to work in a process-driven team-based environment.
       - 🟣 Openness: You are flexible and open to new ideas and ways of working.
-      - ➕ Bonus: Customer service\support background.
+      - ➕ Bonus: Customer service/support background.