From b3cf89ca7b45bf42f5274bd321ca22a8dba353c8 Mon Sep 17 00:00:00 2001
From: Charlie Chance <100798688+CharlotteChance@users.noreply.github.com>
Date: Wed, 18 Jan 2023 13:29:44 -0700
Subject: [PATCH] Handbook: Estimating released bugs and outages (#9405)

---
 handbook/engineering/README.md | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/handbook/engineering/README.md b/handbook/engineering/README.md
index 7284748e86..9bac88b9fa 100644
--- a/handbook/engineering/README.md
+++ b/handbook/engineering/README.md
@@ -281,6 +281,10 @@ At Fleet, we consider an outage to be a situation where new features or previous
 - Fleet encourages embracing the inevitability of mistakes and discourages blame games.
 - Fleet stresses the critical importance of avoiding outages because they make customers' lives worse instead of better.
 
+## Do we estimate released bugs and outages?
+
+Estimating bugs and outages can be helpful in getting on the same page about how much time we want to spend on a given piece of unplanned work, and how much the ∑ of unplanned work is affecting a team's throughput.
+
 ## Project boards
 
 [🚀 Release](https://github.com/orgs/fleetdm/projects/40) - The current release (daily go-to board) for engineers.