From adfcde7c6ff809263e50fcc57783615839373137 Mon Sep 17 00:00:00 2001
From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
Date: Tue, 22 Apr 2025 21:33:32 -0500
Subject: [PATCH] Remove CSM position (#28478)

---
 handbook/company/open-positions.yml | 26 --------------------------
 1 file changed, 26 deletions(-)

diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml
index 62847c9b05..4448d6f21b 100644
--- a/handbook/company/open-positions.yml
+++ b/handbook/company/open-positions.yml
@@ -61,32 +61,6 @@
       - ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. 
       - 🧑‍🔬 Experience working with enterprise customers to help resolve complex technical issues.
 
-- jobTitle: 🐋 Customer Success Manager
-  department: Customers
-  hiringManagerName: Zay Hanlon
-  hiringManagerGithubUsername: zayhanlon
-  hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
-  responsibilities: |
-      - ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their success.
-      - 📣 Manage multiple customer deployments and escalations simultaneously.
-      - 🌡️ Work alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
-      - 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
-      - 🕴️ Utilize systems and tools to analyze pipeline and opportunity data and keep all information up to date for leadership reporting.
-      - 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
-      - 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
-      - 💡 Excellent communication and collaboration skills, with the ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives.
-      - 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
-  experience: |
-      - 💭 IT or device management background supporting solutions like Fleet, Intune, Jamf, Workspace One, etc.
-      - 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
-      - ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
-      - 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
-      - 🧑‍🔬 Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives.
-      - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. 
-      - 🦉 2-3 years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
-      - 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
-      - ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines/Torq and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
-
 
 - jobTitle: 🌦️ Customer Solutions Architect
   department: Customers